CS Hostess

Fiddlers Creek Management Co • Naples, FL

1d

About The Position

The CS Hostess plays a vital role in creating a welcoming and organized environment for guests at a customer service-oriented establishment. This position is responsible for managing guest flow, greeting visitors warmly, and ensuring that each guest feels valued and attended to from the moment they arrive. The CS Hostess coordinates seating arrangements efficiently to optimize service delivery and minimize wait times, contributing directly to customer satisfaction and operational smoothness. Additionally, this role involves clear communication with both guests and team members to maintain a seamless dining or service experience. Ultimately, the CS Hostess serves as the first point of contact, setting the tone for a positive and memorable customer interaction.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Strong verbal communication skills.
• Ability to stand for extended periods and manage a fast-paced environment.
• Basic proficiency with reservation and seating management systems or willingness to learn.

Nice To Haves

• Experience working as a hostess or in a front-of-house role in a restaurant or similar setting.
• Familiarity with point-of-sale (POS) systems and customer management software.
• Multilingual abilities to assist a diverse customer base.
• Conflict resolution and problem-solving skills.
• Certification in customer service or hospitality training programs.

Responsibilities

• Greet and welcome guests promptly and courteously upon arrival.
• Manage the seating chart and coordinate table assignments to optimize guest flow and service efficiency.
• Answer phone calls and respond to guest inquiries regarding reservations, wait times, and services offered.
• Maintain a clean and organized host station and lobby area.
• Communicate effectively with servers, kitchen staff, and management to ensure smooth operations.
• Assist guests with special requests and accommodate seating preferences when possible.
• Monitor guest wait times and provide timely updates to waiting parties.
• Support team members during busy periods by performing additional customer service tasks as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees