Talus Payments-posted about 1 year ago
Full-time • Mid Level
Little Rock, AR

The Clover Support Agent position at Talus Payments is a full-time remote role focused on providing technical support to clients using Clover products. The agent serves as a liaison between the company and its clients, handling customer service calls related to technical issues, activating new business accounts, and ensuring a high standard of service. The role emphasizes quick problem resolution and maintaining a thorough understanding of Clover products and services.

  • Handle technical support-related customer service calls for Clover products.
  • Triaging technical issues and providing viable resolutions to clients.
  • Activating new business accounts to ensure timely processing.
  • Collaborate with the technical support team to resolve complex issues.
  • Document all client interactions and resolutions clearly and concisely.
  • Proactively identify and escalate recurring technical issues.
  • Stay updated on industry trends to improve technical knowledge and skills.
  • Meet and exceed performance metrics for response time and customer satisfaction.
  • Participate in training programs to enhance technical skills and knowledge of Clover products.
  • Bilingual in Spanish.
  • Minimum of 4 years of professional experience in customer service or technical support roles.
  • Prior experience with Clover products in the payment processing industry.
  • Strong communication skills in all channels of support.
  • Ability to troubleshoot and resolve technical issues related to Clover products.
  • Proficient in Microsoft Office Suite.
  • Experience in a call center environment.
  • Knowledge of software platforms and soft phone systems.
  • Ability to multitask in a fast-paced environment.
  • Paid holidays
  • 401(k)
  • Paid time off
  • Opportunities for advancement
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