CS Automation and AI Business Analyst

Modernizing Medicine • Boca Raton, FL

106d • Remote

About The Position

ModMed is hiring a driven AI and Automation Business Analyst to join our positive, passionate, and high-performing Operations Team in Client Services, focused on working with business stakeholders and the Automation, AI, and Experience team to identify opportunities to bring value to the company. This is an exciting opportunity to create process flows and supporting documentation and manage the requirements gathering, testing, and change management aspects of the software development lifecycle within a fast-paced Healthcare IT company that is truly Modernizing Medicine! The Automation Business Analyst will drive value and success to the organization through constantly learning new processes at the company, creating superb functional process documents, continued learning of UI path and additional AI/Automation technologies, and managing smooth testing and change management for each deployment.

Requirements

• Bachelor's degree, required. Area of study in Business, Technology, or related area preferred.
• Business analyst experience, preferred.
• 2+ years of experience gathering, documenting, and obtaining sign-off on business requirements.
• 1+ years of experience creating functional workflow diagrams and process map diagrams.
• 1+ years experience creating testing plans, executing quality assurance tests, managing business stakeholder expectations throughout UAT, and working with development teams to understand, resolve, and re-test bugs.
• Experience creating training documentation.
• Experience creating and executing a change management plan.
• A strategic approach with an orientation to detail and willingness to wear multiple hats and do whatever it takes to deliver results with support from the team and leadership.
• Strong issue and risk mitigation skills with the ability to focus the team on problem-solving to evaluate options and recommend optimal solutions.
• Highly motivated and comfortable acting in an independent capacity, hungry to learn more about UI Path and grow a career in the RPA and overall technology automation space.

Responsibilities

• Work with business stakeholders to define current state processes and document these in detailed process maps and workflow diagrams to support efficient technical design and development
• Lead innovative workshops focused on process optimization and customer experience improvement
• Lead the creation of agile user stories and project management throughout the software development lifecycle
• Gather requirements and obtain requirements sign-off from impacted stakeholders for each user story/project
• Partner with the Automation and AI Manager and Senior Systems Analyst to establish solution technical design
• Manage documentation repository to support efficient vendor development relationships, support, and knowledge sharing
• Produce metrics to demonstrate the need for automation and the return on investment automation would provide
• Establish KPIs and measurable business benefits and ensure proper tracking and reporting to measure project success
• Create testing plans, set clear expectations with business stakeholders on testing cycles, document testing feedback, and work with the development team to track and fix testing bugs
• Identify internal and external process dependencies to track according to overall project timelines
• Leverage agile approaches to deliver enhancement initiatives
• Act as a change enablement agent along with business stakeholders to drive change across the organization pertaining to business processes and solutions being implemented

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree