Crystal Ballroom Security Staff

McMenamins•Portland, OR

57d•Onsite

About The Position

The security position duties include but are not limited to; Providing crowd control, security and ensuring the protection of patrons, stage and band members during all events at the Crystal Ballroom and Ringlers, including setup and clean up. Security personnel are responsible for maintaining and effectively responding to any safety issue or crowd control incident that arises and providing customer service. Security personnel maybe asked to help out with band Load-Ins and Load-Outs and, take tickets from patrons for entry to the Property, as well as work in a customer service capacity for catered events or other special events. Being a security guard can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. A security guard must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.

Requirements

Obtain and maintain current DPSST certification
Previous related experience
Customer service experience
Flexible schedule including swing shift, days, evenings, weekends, holidays and special events
Effectively and safely provide venue security
Must have a value for diversity and the ability to work with individuals from different backgrounds
Effective conflict resolution and crowd control as necessary
Work on feet for long periods of time including frequent walking, and climb stairs, and work in and around historic buildings and facilities
Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
Communicate clearly and be positive, polite, and cooperative with co-workers, managers, vendors, and customers
Effective alcohol monitoring
Excellent conflict resolution, and customer service skills
Compliance with Oregon state laws and regulations regarding the serving of alcohol
Respond quickly and decisively in stressful situations
Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
Most importantly, this job requires a positive attitude and a commitment to excellent customer service
Each employee is expected to come to work ready to have fun and be a positive force
YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

Responsibilities

Providing crowd control
Security and ensuring the protection of patrons, stage and band members during all events at the Crystal Ballroom and Ringlers, including setup and clean up
Maintaining and effectively responding to any safety issue or crowd control incident that arises
Providing customer service
Help out with band Load-Ins and Load-Outs
Take tickets from patrons for entry to the Property
Work in a customer service capacity for catered events or other special events
Perform job in a safe manner and report any safety concerns to Management
Keep current on all company events, history, and products
Other duties as assigned by the Manager on duty