Crypto Wallet Operations Specialist

moomoo•Jersey City, NJ

55d•$90,000 - $130,000•Onsite

About The Position

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities: Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally. Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise. Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer. For deeper insights into our entities and affiliates, explore ore futuclearing.com or moomoo.ccom/us to discover the future of investing with confidence and innovation. About the Team & Role: At Moomoo, we’re not just launching products—we’re evolving a digital-first ecosystem that redefines investing for a new generation. Our Crypto Operations team is the backbone behind our innovative crypto offerings, responsible for building and scaling operational processes from the ground up. We’re seeking a forward-thinking Crypto Wallet Operations Specialist who will: • Take ownership of critical custody and wallet operational functions as we advance from a simple product launch to a broader, more dynamic product suite. • Leverage data-driven insights and Python-based tool/bot development to optimize wallet movements, settlement reliability, and on-chain operational health. • Collaborate across Engineering, Security, Product, Compliance, and Finance to ensure our wallet operations are robust, secure, and customer-focused. This role offers an exciting opportunity to combine strategic insight with technical expertise, helping us shape a future-proof custody and wallet operational infrastructure. Office Location: Jersey City, NJ or Dallas, TX This role must be based on the office locations specified in the job description, in line with our in-office work philosophy. Remote work is not available for this position. For more details about our in-office approach and expectations, please reach out to the recruiter.

Requirements

Bachelor’s degree or equivalent practical experience.
3+ years preferred (2+ considered) in operations, custody/wallet operations, data analytics, or engineering—ideally in crypto or financial infrastructure.
Hands-on familiarity with cryptocurrency markets, on-chain transactions (confirmations/reorgs, fee dynamics), and wallet concepts.
Strong SQL for joins, grouping, and validation; comfort working with REST/WebSocket APIs and schedulers
Ability to turn operational metrics into dashboards and clear narratives that inform decisions.
Entrepreneurial: Self-starter who builds from the ground up and iterates from v1 to vN.
Communication: Translates complex technical processes for non-technical stakeholders; crisp incident write-ups.
Initiative: Anticipates challenges, automates repetitive work, and drives continuous improvement.
Critical/Strategic Thinking: Connects custody controls to broader business goals and customer trust.
Analytical Thinking: Uses data to prioritize, measure, and learn.
Technical Proficiency: Comfortable in a technical environment focused on automation and tool development.
Security Mindset: Integrity-first judgment with least-privilege and auditable changes.

Nice To Haves

Experience scaling wallet operations in a fast-paced environment.
Knowledge of cryptographic and custody concepts (e.g., MPC thresholds/quorum, evidence capture, approvals).
Proficiency with observability/visualization tools (Looker, Grafana) and basic Git workflows.

Responsibilities

Build & Scale Processes: Design, implement, and continuously improve custody and wallet operations (hot/warm/cold), including transaction authorization policies, withdrawal controls, and address/wallet lifecycle management.
Establish runbooks for deposits/withdrawals, internal transfers, rebalancing, emergency procedures (stuck tx, fee spikes, chain halts), and weekend/holiday settlements.
Document and refine standard operating procedures (SOPs) to ensure consistency, auditability, and clarity as the team expands.
Settlements, Reconciliations & Treasury: Run end-of-day (EOD) trade/cash/coin reconciliations; investigate and resolve breaks across venues, books & records, and custody ledgers with crisp root-cause analysis.
Coordinate wallet liquidity and treasury positioning to ensure the right asset is in the right place at the right time for settlement cut-offs; manage buffer sizing and thresholds.
Partner with internal teams to support month-end close, evidence gathering, and audit-ready documentation.
Cross-Functional Collaboration: Serve as the technical subject-matter partner for wallet operations across Product, Legal/Compliance, Security, Engineering, and Finance.
Communicate operational insights and optimization opportunities in a clear, actionable manner (short memos, dashboards, incident summaries).
Participate in cross-departmental projects that align with our mission to democratize digital investing, including chain integrations and custody feature rollouts.
Risk Management & Compliance: Ensure wallet procedures meet regulatory standards and mitigate risks (price bands/fat-finger, velocity caps, maker-checker approvals, whitelist-only flows for high-risk routes).
Maintain robust controls and quality assurance processes (access reviews, change management, policy evidence, chain-specific guardrails).
Support audits and regulator requests with up-to-date documentation, diagrams, and control matrices; contribute to blameless post-mortems and durable fixes.

Benefits

Innovative Culture: A forward-thinking, digital-first approach to redefining investing.
Growth Opportunities: Your ideas directly shape the future of finance at Moomoo.
Competitive Benefits: Comprehensive benefits, competitive compensation, and equity opportunities.
Collaborative Environment: Work across Product, Engineering, Security, Compliance, and Finance with open communication and continuous learning.
Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents
401k Employer Contribution: We match your contributions to help you grow your retirement savings
Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy
Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work
Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success

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