Crunch Fitness Weekend Opener

Crunch-posted 3 months ago
Maple Grove, MN
1,001-5,000 employees
Amusement, Gambling, and Recreation Industries
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Crunch Member Services Representative (MSR) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.

  • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
  • Communicate and implement club policies and procedures to employees.
  • Recruit and hire the highest possible caliber of staff.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
  • Serve as the lead customer service contact for members at the front desk.
  • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
  • Assist in the staffing, training, and performance management of Front Desk employees.
  • Ensure the club meets standards for cleanliness, maintenance, safety, and security.
  • Support company programs and promotion to help generate new sales leads for optimum new membership growth.
  • Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments.
  • Achieve desired revenue goals thru the leadership and motivation of employees.
  • Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
  • Provide an inspirational environment that welcomes honest feedback from employees.
  • Encourage staff to work as a team and be productive.
  • Illustrate an ability to make decisions.
  • Serve as a role model for employees.
  • Oversee expense goals by managing payroll and general and administrative expenses.
  • Conduct frequent facility walkthroughs.
  • Fitness management experience preferred.
  • Excellent written and verbal communication.
  • Strong leadership skills.
  • Strong administrative skills.
  • Strong customer service skills.
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Bonus based on performance
  • Flexible schedule
  • Training & development
  • Wellness resources
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service