Cruise Transportation Coordinator – Aviation Operations

Port of Seattle•SeaTac, WA

3d•Onsite

About The Position

As a Landside Cruise Transportation Coordinator, you will ensure safe and efficient operations by controlling access, directing bus movement, guiding passenger traffic, and providing customer service during cruise ship season which occurs from April to October each year. You will provide wayfinding to cruise ship passengers to various locations within the terminal and parking garage. You will direct traffic for all vehicles and provide directions to cruise ship bus drivers within the Northeast Ground Transportation (NEGT) pick-up lot and the 28th Street charter bus staging lots. You will check in buses and prevent unauthorized vehicles from operating at the staging lot by verifying and logging all buses. You will communicate with passengers, tour guides and bus drivers to determine readiness to pick up passengers. You will document cruise daily activities by recording all events into the Veoci system. You will log vehicle identification information, time in and time out for all buses entering the lots as well as passenger count and reconcile information at the end of each day. You will dispatch wheelchair and skycap requests from cruise bus drivers to the appropriate wheelchair companies.

Requirements

You have one (1) year of customer service experience.
You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
You understand and anticipate your customers’ needs with the ability deliver service with care and calmness under pressure during stressful/emergent situations.
You have excellent verbal and active listening skills and can effectively communicate essential information while adhering to Federal Communications Commission’s regulations and protocols.
You can utilize critical thinking and judgment in defining, analyzing, and resolving problems.
You can work effectively with many deadlines, unresolved situations, frequent changing priorities, delays, and unexpected events.
You must be able to work 7:00am – 3:30pm including weekends and holidays.
You will be required to comply with all work rules, safety, and Personal Protective Equipment (PPE) requirements.
As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.
Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle.
If a position is eligible to telework, work performed while teleworking must be performed in Washington State.

Nice To Haves

We hope you have a Flagger Training Certification.

Responsibilities

Ensure safe and efficient operations by controlling access, directing bus movement, guiding passenger traffic, and providing customer service during cruise ship season.
Provide wayfinding to cruise ship passengers to various locations within the terminal and parking garage.
Direct traffic for all vehicles and provide directions to cruise ship bus drivers within the Northeast Ground Transportation (NEGT) pick-up lot and the 28th Street charter bus staging lots.
Check in buses and prevent unauthorized vehicles from operating at the staging lot by verifying and logging all buses.
Communicate with passengers, tour guides and bus drivers to determine readiness to pick up passengers.
Document cruise daily activities by recording all events into the Veoci system.
Log vehicle identification information, time in and time out for all buses entering the lots as well as passenger count and reconcile information at the end of each day.
Dispatch wheelchair and skycap requests from cruise bus drivers to the appropriate wheelchair companies.

Benefits

Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.
Holidays – More than ten days per year to celebrate with family and friends away from work.
Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.