Cruise & Tour, Servicing Travel Advisor III - Chase Travel (Hybrid - Orlando, FL)

JPMorgan Chase • Orlando, FL

113d

About The Position

Cruise and Tour is elevating its services to provide a more seamless experience for every customer. Are you eager to advance your travel career and exceed customer expectations? If so, this opportunity is perfect for you. Our Cruise and Tour team is seeking Advisors who are passionate about creating unforgettable experiences for their clients. You will leverage your expertise to offer exclusive travel opportunities available only through Chase Travel. From managing cruise or tour bookings to helping customers maximize their memberships and integrating all aspects of their journey, the Cruise and Tour Team is dedicated to delivering a luxurious touch to the travel experience. By joining this team, you become an essential part of enhancing engagement, customer satisfaction, and loyalty to Chase Travel.

Requirements

• Experience in booking and post-booking processes is essential.
• Demonstrated history of compliance with Quality Assurance standards.
• Strong skills in phone contact handling, including consultative service and active listening.
• Customer-focused approach with the ability to adapt and respond to various customer needs and requests.
• Excellent communication and presentation abilities.

Responsibilities

• Manage a high volume of customer interactions efficiently.
• Identify and understand customer needs to ensure satisfaction.
• Foster lasting relationships and trust with customer accounts through open and engaging communication.
• Deliver accurate, valid, and comprehensive information using appropriate methods and tools.
• Address customer complaints, offer suitable solutions and alternatives within set timeframes, and follow up to ensure resolution.
• Maintain records of customer interactions and manage customer accounts using online tools.
• Adhere to communication procedures, guidelines, and policies.
• Go the extra mile to engage customers, meet their needs, and provide premium service.
• Achieve team metrics and key performance indicators (KPIs).
• Stay compliant with all Chase Travel e-learning modules and participate in instructor-led training sessions as required.

What This Job Offers