Cruise Specialist

Wilhelmsen group•Houston, TX

1d•$22

About The Position

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen Ships Service is seeking a Cruise Specialist in our Pasadena office. As part of a specialist cruise team, you will be offering our products and services to the Cruise segment on a global basis. From receipt of enquiry through to final delivery you will be the customer’s main point of contact, advising customers on which products to buy when, where, why, and how. Along with facilitating the cross-site movements of stock to meet demand. This role will involve a variety of different skill sets including Customer Service, Sales, Supply Chain & Administration as you strive to provide the very best customer experience to our key customers. To be successful in this position, you will need to be flexible, a team player, and need to be comfortable working in a fast-paced environment. Why Should You Apply? Fun and diverse workplace Competitive pay and benefits package Generous paid time off Great opportunities for advancement

Requirements

To be successful in this position, you will need to be flexible, a team player, and need to be comfortable working in a fast-paced environment.
Accountable for responsiveness in line with set standards
Accountable for timely delivery
Accountable for correct delivery
Responsiveness in line with standards
On time delivery
Communication with other functions

Nice To Haves

Excellent telephone sales skills
Good analytical skills and attention to detail
Ability to communicate on all levels
Enthusiasm for learning
Interest/experience in the shipping industry and marine products
Logistics experience

Responsibilities

Receive, interpret, respond and process customer requests as per agreed KPI’s
Advise and support customers on what to buy, where to buy, why to buy and how to buy from WSS MP through good commercial and technical guidance
Proactively follow up enquiries and RFQs and capture sales opportunities through planned quote follow up
Identify and actively pursue sales and order building opportunities
Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in the most efficient way
Actively promote sales campaigns, promotions and initiatives to customers.
Work closely with the customers, understanding their needs and supporting their requirements related to the total WSS customer offer
Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests
Be an active member of the Sales team for the respective account portfolio and keep all parties updated.
Handle warranty claims, product return and change in cylinder ownership as per prevailing policies and procedures
Follow up complaints/non-compliances through the improvement/complaint system in place
Provide input and feedback on stocking requirements to the Supply Chain team for the Cruise fleets in advance.
Reviewing and streamlining of upcoming deliveries
Take an active role in the management of the customer agreements
Ensure there is continuous communication on the availability and leads times of products with the customer, Transport & the warehouse on North American port deliveries
Process orders/shipments: Order & facilitate movements of all non-available items from the North American sites or Rotterdam to meet demand
Update ETA for incoming orders
Provide complete and updated information to warehouse concerning time and place of delivery