Cruise Operations Coordinator

Entertainment Benefits Group•Orlando, FL

2d•Hybrid

About The Position

A Cruise Operations Coordinator plays a key role in supporting Cruise Operations by managing booking processes, ensuring a seamless customer journey, and assisting leadership and our BPO Team Leads in daily operations. This role requires strong organizational skills, attention to detail, and the ability to collaborate across teams to enhance both customer and partner experiences.

Requirements

Experience working with management software for tickets or customer information (such as JIRA or Zendesk or other CRMs).
Excellent customer service and client relationship management skills.
Strong problem-solving abilities with attention to detail.
Intermediate proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
Demonstrated passion for travel and entertainment.
High energy with the ability to work independently, stay focused on goals, and manage priorities effectively.
Strong professional communication skills, both written and verbal.
Ability to multitask, collaborate as a team player, and maintain strong organizational skills.
Relevant experience in events, hospitality, attractions, box office operations, yield management, technical operations, or data analysis.
Adaptable to change with a positive, can-do attitude.

Nice To Haves

Experience working for a travel agency is a plus.

Responsibilities

Manage the fulfillment of onboard credits and gifts to ensure timely delivery and uphold guest value propositions.
Maintain accurate, detailed spreadsheets and records.
Collaborate with Team Leads as needed to support operational goals.
Handle guest issues and escalations with professionalism and efficiency.
Perform work effectively in both remote and in-office environments.
Provide outstanding customer service to all guests and clients, both internal and external.
Deliver professional written and verbal support to guests and partners.
Support management in coordinating crew meetings with Cruise Partners.
Assist in the preparation and distribution of updates, training materials, and team activities.
Make and receive phone calls on recorded lines in accordance with company policy.
Perform additional duties as assigned.

Benefits

Medical, Dental & Vision
401k Match
Short Term Disability, Long Term Disability (Company Paid)
Company Paid Basic Life and AD&D
Additional Voluntary Benefits
Flexible Work Arrangements
3 Weeks of PTO + 5 Personal Days
Paid Holiday Break from Christmas to New Year
Paid Holidays
Fitness Reimbursement Program
Annual Day of Giving
Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!