Cruise Consultant

Internova Travel Group

2d • Remote

About The Position

Founded in 1987, Cruise Specialists, an Internova Travel Group company, is an award-winning cruise and tour agency of experienced and caring professionals dedicated to sending clients on luxury cruises and tours. As a proud member of Travel Leaders Network, we offer access to a wide range of exclusive rates and amenities. Cruise Specialists is headquartered in Seattle, Wash. Click here for more information about Cruise Specialists. Cruise Consultant delivers highly personalized services for existing and new clients. Incumbent is expected to be able to fulfill all aspects of a booking a client’s vacation with minimal supervision. Cruise Consultants is confident in all products and procedures within Cruise Specialists and has established sales targets incumbent must meet. Our mutual goal is to ensure a flawless experience and noteworthy service when working with Cruise Specialists clients.

Requirements

• 5+ year travel industry experience required, in the cruise market.
• Knowledge of most cruise lines, ships, and destinations around the world.
• Knowledgeable of the various Cruise Line booking tools.
• Exceptional proven sales and customer service skills.
• Competent with Excel, Word and Zoom and able to absorb new technology.
• Friendly disposition with a natural willingness to do more than is expected.
• Ability to work independently as well as a team member, self-starter.
• Excellent written, verbal, and interpersonal communication skills.
• Outstanding organizational skills, attention to detail and the ability to multi-task.
• Ability to work under pressure while maintaining a high level of accuracy.
• Ability to recognize when management involvement is necessary.
• Ability to absorb and retain, or keep easily found records of much information.
• Cruise Line or Travel Agency experience is required.

Responsibilities

• Researches and prepares proposals to present to clients
• Provides clear, accurate pricing, along with the benefits of working with Cruise Specialists
• Provides recommendations for all ancillary items including insurance, hotels, and air.
• Processes quote requests from all lead channels on a timely basis and inputs transaction details into Agent Mate reservation system. When appropriate, follow up.
• Ensures clients receive all information needed for their vacation, including travel requirements, visas, final payment notices and other reminders.
• Able to book cruise reservations with all cruise lines, and when possible, utilizing the online booking engines.
• Provides exceptional customer service to existing, new and referred clients.
• Addresses client issues as they arise and involve management as appropriate
• Participates in other duties and projects as assigned by Director of Sales.

Benefits

• Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees