Crowd Manager Supervisors maintain established security policies and procedures that will protect venue assets, colleagues and guests while providing supervision to event staff crowd managers during all sports, concerts, and other events.
Accountable for the direct supervision of the gate leads and crowd managers assigned to their area of responsibility during events.
Conduct general briefings of crowd managers, sharing relevant information regarding safety, or details specific to a particular event.
Conduct specific briefings for gate leads, crowd managers, and other event staff personnel assigned at their area to ensure consistent and smooth operations.
Inspect crowd managers assigned to them to ensure compliance with established uniform and appearance policies.
Contribute to the safe and friendly fan atmosphere by assisting with screening all guests and guest packages being brought into the venue.
Ensure all detecting devices and security equipment in their area of responsibility is arranged in accordance with the set-up scheme and is operating properly.
Ensure that venue policies and procedures are followed concerning guests requiring private security screenings.
Ensure that transitional personnel movements are made in a timely manner and to the correct position.
Respond to and resolve security questions, concerns, complaints, or suggestions from colleagues or guests.
Respond quickly and correctly to an incident or emergency requiring a supervisor.
Remind crowd managers and guests of rules to be followed in a tactful and professional manner.
Ensure crowd managers have obtained relevant information to write accurate incident reports and review them for correctness.
Ensure crowd managers gather and preserve evidence relevant to specific incidents.
Identify, diagnose and resolve safety concerns to maintain a fan-friendly entertainment environment.
Serve and professionally interact with guests, providing information and direction to inquiries.
Notify security department management and/or proper authorities as situations dictate.
Contribute to the overall security team effort by accomplishing other related tasks as needed.
Assist with VIP/Specialized/Executive Protection Details.
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations.
Strong verbal and written communication skills.
Ability to read, understand and follow written instructions, and comprehend verbal instructions.
Exhibit and maintain a professional demeanor when interacting with others, especially during stressful situations.
Exercise good judgment and emotional control while remaining objective.
Exercise integrity in all aspects of job duties and performance.
Reliable in reporting for work on time.
Strong problem-solving, mediation, and coaching skills.
Ability to use a radio or other communication device to communicate with other security personnel.
Demonstrated experience in information gathering, de-escalation, and report writing.
Strong working knowledge of IS & E security department policies and procedures.
Ability and/or willingness to work at multiple venues.
Demonstrated, strong supervisory and training ability.
Equal Employment Opportunity employer.
Strive to provide reasonable accommodations for qualified applicants.