Crowd Control Specialist - On Call (Tropicana Atlantic City)

Caesars Entertainment • Atlantic City, NJ

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About The Position

The Security Officer position at Caesars Entertainment involves maintaining order and safety within nightlife venues, showrooms, retail outlets, and special events. The role is crucial for ensuring a secure environment for patrons and protecting property, responding to emergencies, and providing exceptional customer service to enhance guest experiences.

Requirements

• High school diploma or equivalent required.
• Previous experience in hotel/casino or law enforcement preferred, but not required.
• Handcuff/Restraint Training and Liquor Liability Training required.
• Ability to handle all types of customer-related situations.
• Excellent written and verbal communication skills.
• Ability to investigate incidents and complete written reports as instructed.
• Ability to obtain CPR certification.
• Knowledge of the Casino Control Act and company policies and procedures.

Nice To Haves

• Experience in customer service roles.
• Familiarity with security protocols in entertainment venues.

Responsibilities

• Patrol nightlife venues, showrooms, retail outlets, and special events to preserve order and protect property.
• Respond to emergencies such as fire alarms, medical aid, and criminal incidents to provide necessary assistance.
• Circulate among customers to prevent improper activities and detect disturbances or damage to furnishings.
• Warn customers guilty of infractions and tactfully evict unruly patrons, using force if necessary.
• Observe, report, and take action on suspicious or unusual situations in the entertainment venue.
• Maintain a high level of personal integrity and moral conduct free of questionable associations.
• Provide and create a customer experience that exceeds expectations and builds loyalty.
• Practice teamwork and support fellow associates to create a positive work atmosphere.
• Demonstrate Family Style Service at all times.
• Perform other duties as assigned.

Benefits

• Competitive salary
• Health insurance
• Retirement savings plan
• Paid time off
• Employee discounts
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED