Crossing Guard Manager

Springfield Public Schools•Springfield, MA

About The Position

GENERAL SUMMARY Under the direction of the Assistant Director of the Department of Transportation, the manager will supervise and coordinate all aspects of Springfield Public Schools student transportation bus operations, including direct supervision of staff. Troubleshoots and implements solutions across all aspects of the transportation program. The manager will also coordinate student transportation programs with principals, central office, vendors, and others to ensure standards of transportation are met accordingly. ESSENTIAL DUTIES & RESPONSIBILITIES The above position is illustrative of the tasks and responsibilities. It is not meant to be all –inclusive of every task or responsibility. The description does not constitute an employment agreement between the Springfield Public Schools (SPS) and the employee and is subject to change by the Springfield Public Schools as the needs and requirements of the job change. Directly manages and supervises over 100 staff, including scheduling assignments, approving payroll, hiring and discipline. Develops and administers a comprehensive training and education program for staff. Drafts memos, disciplinary letters, and other formal communications. Responsible for always ensuring student safety. Reviews and revises operational policies and procedures for compliance with all laws and best practices, specifically for crossing guards. Ensure employees have and wear proper personal protective equipment. Provides exceptional customer service, including promptly answering telephones and responding to emails from parents and school staff. Adheres to rules, regulations, and guidelines set forth by the Springfield School Committee. Assists the Transportation Asst Director with the essential tasks of transportation program. Maintains accurate, complete, and correct records in systems, such as TCP and Power School. Works in conjunction with all SPS staff and vendors in the management of school transportation operations. Assure effective communication and performance through organized meetings, setting agendas, and recording minutes. The Manager encourages employee participation and feedback while maintaining employee confidentiality and trust. Actively solves problems, resolves conflicts and issues among staff. Actively monitors employee turnover and implements strategies to increase retention. Conducts inspections as needed throughout transportation program. Performs related duties of a similar nature and as assigned. MINIMUM JOB QUALIFICATIONS Education and Experience Minimum 2-3 years of relevant management experience or bachelor’s degree in business administration, or related field. Appropriate education substitutions can be made.

Requirements

Knowledge of the city streets, intersections and traffic patterns
Ability to work in a fast-paced environment
Must possess exceptional organizational skills
Ability to make decisions based on policy and procedure governing school transportation.
Knowledge of rules and regulations governing traffic
Knowledge of public procurement laws and regulations
Knowledge of local government practices and procedures
Ability to prioritize and assign work
Knowledge of training, orienting, and managing personnel
Ability to develop and write reports, policies, employee trainings and correspondence
Ability to handle common inquiries or complaints
Ability to respond to questions from students, faculty, staff, and visitors
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to use (or learn to use) computer software and systems applicable to the position
Ability to follow oral and written instructions and procedures
Ability to organize large volumes of detailed data and information
Ability to verify and maintain the accuracy of detailed data and information, detect data errors.
Ability to maintain well-organized materials, files, systems, and tools
Ability to adapt to changes in work situations and priorities
Ability to reason/analyze; use logic to identify and resolve problems
Ability to evaluate, organize, and summarize data and information
Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit and other departments, as well as with staff of outside entities and other individuals, as applicable to the essential duties and responsibilities
Skill in utilizing interpersonal skills to relate and interact with a diverse population
Skill in detail-oriented planning and able to set priorities, objectives, and meet deadlines
Ability to provide positive and effective customer service
Ability to adapt to and accommodate new methods and procedures
Ability to work independently or as a member of a team
Ability to apply listening skills, work under pressure, address conflict and solve problems
Ability to read, analyze and interpret standard, policies, procedures and regulations
Ability to effectively present information using attention to detail and accuracy
Ability to exercise good judgment.
Ability to operate standard office equipment, such as a computer keyboard, monitor, copies, scanners, and telephone
Ability to communicate effectively orally and in writing
Ability to use Microsoft Office Suite of Applications, TCP System, and Financial Systems.
Documented skills in financial management.
Proven leadership and communication skills fostering positive employee relations and interdepartmental collaboration.
Minimum 2-3 years of relevant management experience or bachelor’s degree in business administration, or related field. Appropriate education substitutions can be made.

Responsibilities

Directly manages and supervises over 100 staff, including scheduling assignments, approving payroll, hiring and discipline.
Develops and administers a comprehensive training and education program for staff.
Drafts memos, disciplinary letters, and other formal communications.
Responsible for always ensuring student safety.
Reviews and revises operational policies and procedures for compliance with all laws and best practices, specifically for crossing guards.
Ensure employees have and wear proper personal protective equipment.
Provides exceptional customer service, including promptly answering telephones and responding to emails from parents and school staff.
Adheres to rules, regulations, and guidelines set forth by the Springfield School Committee.
Assists the Transportation Asst Director with the essential tasks of transportation program.
Maintains accurate, complete, and correct records in systems, such as TCP and Power School.
Works in conjunction with all SPS staff and vendors in the management of school transportation operations.
Assure effective communication and performance through organized meetings, setting agendas, and recording minutes.
The Manager encourages employee participation and feedback while maintaining employee confidentiality and trust.
Actively solves problems, resolves conflicts and issues among staff.
Actively monitors employee turnover and implements strategies to increase retention.
Conducts inspections as needed throughout transportation program.
Performs related duties of a similar nature and as assigned.