Cross-Utilized Airport Agent - Vernal Regional Airport (FT)

CORPORATE FLIGHT MANAGEMENT INC•Vernal, UT

1d•$15 - $20

About The Position

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals. The Cross-Utilized Airport Agent plays a key role in delivering Contour's commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations. Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments. Cross-Utilized Agents are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
Possess a valid driver’s license with a good driving record.
Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.
High school diploma or GED certification preferred.
Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.
Ability to type a minimum of 30 words per minute.
Possess polished and professional interpersonal skills with a positive, customer-focused attitude.
Strong leadership, organizational, and time management skills.
Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism.
Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.
Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail.
Self-motivated with the ability to motivate others.
Ability to work independently and collaboratively as part of a team-oriented environment.
Excellent written and verbal communication skills, delivered with professionalism and tact.
Must pass a DOT-required pre-employment drug screening and be willing to submit to and pass FAA and Company-mandated random drug and alcohol testing.
Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.
Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.

Nice To Haves

A minimum of nine (9) months of prior airline or aviation industry experience is preferred.
Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.
High school diploma or GED certification preferred.

Responsibilities

Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.
Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.
Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.
Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.
Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries.
Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.
Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements.
Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency.
Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies.
Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner.
Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft.
Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues.
Perform duties of a Ground Security Coordinator (GSC) in compliance with the Company’s security program.
Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo.
Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.
Assist in ramp set-up and ensure proper storage of equipment and baggage.
Perform additional duties as assigned by station leadership or Company management

Benefits

Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
401(k) Savings Plan
The Company offers a matching contribution up to 6% of your eligible compensation.
Accrual of up to 56 hours of paid sick leave per year.
Unused sick leave rolls over annually until your sick bank reaches 480 hours.
Eligible to receive vacation hours on January 1st following your hire date.
NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.
Medical Leave
Non-Medical Family Care Leave
Maternity and Paternity Leave
Personal Leave
When you work on a Contour observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate.
When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.