Cross-Utilized Airport Agent - Plattsburgh International Airport (PT)

Contour Aviation - Plattsburgh, NY

Part-time - Entry Level

Plattsburgh, NY

Support Activities for Transportation

About the position

Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals. As a part-time employee of Contour Airlines, you will be responsible for working all responsibilities designed to deliver Contour's exceptional customer service, including all ticket counter, gate, and ramp operations at your local or regional airport.

Responsibilities

• Greet and assist all customers in a prompt, friendly and courteous manner.
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• Check and accept passenger baggage.
• Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs.
• Comply with all safety procedures and airline policies.
• Provide accurate gate, flight arrival and departure information, as well as answer general inquiries.
• Assist unaccompanied minors and passengers with special needs, resolve customer concerns.
• Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
• Provide clear and accurate communication to passengers, agents, flight crews and vendors.
• Responsible for always maintaining the safety and security of the ramp.
• Monitor customer safety during boarding and deplaning and assist customers in a friendly and courteous manner.
• Marshal aircraft on the ramp (e.g., directing, assisting, and parking all arriving, departing and towed aircraft).
• Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
• Perform the duties of a Ground Security Coordinator as outlined in the Company security program.
• Careful handling of customer baggage, and company material; frequent lifting, loading/unloading, sorting and transfer of baggage, and company material.
• Service aircraft as needed (e.g., aircraft lavatories, potable water, window wash, deicing and commissary items).
• Assist in ramp set up and storage of equipment and baggage.
• Perform other job-related duties as assigned by management.

Requirements

• Be at least 18 years of age.
• At least nine (9) months of prior airlines or industry experience preferred.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have a valid driver license and good driving record.
• Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required.
• Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word.
• Able to type 30 words per minute.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Ability to work independently and as part of a team.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
• Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Able to work nights, weekends, holidays, and varying schedules.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.

Benefits

• Eligible to participate in the 401(k) savings plan with a company match up to 6%.
• Eligible to receive paid sick leave, accruing up to 56 hours per year.
• Eligible to receive vested vacation hours available on January 1st following your date of hire.
• Eligible for non-revenue/space available (NRSA) travel privileges after six months of service.
• Eligible for a variety of leaves of absence including medical leave, non-medical leave for family care, maternity leave, paternity leave, personal leave, etc.
• Hourly rate of $22.00.
• Eligible for a retention bonus of up to $1,000.00 each year based on performance.
• Overtime paid at 1.5 times hourly rate for hours worked over 40 in a pay period.
• Holiday pay at 2 times hourly rate for work on observed holidays.