Cross Functional Service Center Specialist (NYSC)

Tiffany & Co. • New York, NY

15d • $25 - $34

About The Position

The Cross Functional Operations Associate is responsible for accurately
processing and updating service orders that are received in the department. The
Cross Functional Operations Associate ensures that daily service levels are met,
as well as provides management with frequent updates for all assigned service
orders. While continuously ensuring security of the merchandise for each
assigned service order, the Cross Functional Operations Associate stages these
orders for movement through the department. The Cross Functional Operations
Associate will also act as a liaison to the Landmark for all internal clients,
fielding servicing questions.

The Cross Functional Operations Associate has daily varying responsibilities in
the Landmark depending on daily needs. 

The Cross Functional Operations Associate manages the Landmark parts inventory,
ordering parts as needed from the Tiffany Service Center, performing cycles
counts as required by accounting practices, and identifying and resolving
inventory issues.

The Cross Functional Operations Associate provides machine engraving and
embossing services for Tiffany & Co. product and packaging ensuring orders are
completed to company servicing and quality standards.

Requirements

• High School diploma or equivalent
• Strong verbal and written communication skills
• Proficiency with Microsoft Office, especially Outlook and Excel
• 2 years experience in an administrative business or technical environment

Nice To Haves

• Undergraduate degree
• Experience in machine engraving and/or embossing or related field preferred.
• Familiarity with graphic programs a plus.
• Inventory management knowledge a plus
• Graduate Gemologist is a plus

Responsibilities

• Provide functional coverage in varying areas as needed to ensure business goals are met.  Physically and systematically process and update service orders according to departmental production and quality standards via the Repair System, ensuring orders are meeting service delivery standards.  Processing includes at various times, but it not limited to, order logging, prioritization, and communication, supplying materials, washout, quality assurance, and preparing of shipments. 
• Manage parts inventory, including cycle counts and parts ordering, while ensuring accuracy.  Work with management to identify and resolve inventory issues.
• Contribute to the completion of orders by completing technical processes requiring the use of certain equipment, specifically machine engraving and embossing services for Tiffany & Co. product and packaging, ensuring orders are completed to company servicing and quality standards.  Report order issues and equipment needed to management in a timely manner.
• The CFSCS will act as a liaison to the Repair Services technical staff by troubleshooting service issues and assisting in the response to internal client inquiries within the established time frames.
• The CFSCS will also partner and assist management with projects when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees