Irving CFT - Cross Functional Lead - Full-Time

HEB•Irving, TX

1d•Onsite

About The Position

As a Cross-Functional Lead, you'll lead a team and perform supervisory responsibilities, such as directing work for a team, and training and developing Partners, while maintaining a total team mindset. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Requirements

Associate degree or equivalent from two-year college or technical school; or
6+ months of related experience and / or training, or
Combination of equivalent education / training
Completion of Company Orientation and Safety Training
Strong knowledge of departments, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
Knowledge of computer systems (Symbol, ACR, label machine)
Strong planning and organizing skills
Strong customer service and interpersonal skills
Verbal / written communication and reading skills
Ability to write routine reports and correspondence
Ability to speak effectively to Partners and customers
Ability to adapt to performing a wide range of duties across multiple departments
Ability to work well independently
Strong eye for detail
Function in a fast-paced, retail environment, requiring detailed and precise tasks
Work with Customers, staying attentive to their needs
Work flexible schedules

Responsibilities

Carries out supervisory responsibilities in absence of Leader
Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on plans and their execution
May assist with work schedules for department
Complies with Store and department SOPs, H-E-B policies, and applicable laws; ensures Partners comply as well
Performs Cross Functional duties frequently
Provides / coaches on superior customer service
Answers customer questions regarding products; assists them with selections
Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
Merchandises products effectively
Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs
Properly operates and maintains all equipment