288/MacGregor- CFT - Cross Functional Lead - Full-Time

H-E-B•Houston, TX

24d

About The Position

Would you rather do something different every day? H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Cross-Functional Lead, you'll lead a team and perform supervisory responsibilities, such as directing work for a team, and training and developing Partners, while maintaining a total team mindset. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Requirements

Minimum age 18 (mandatory)
Associate degree or equivalent from two-year college or technical school; or
6+ months of related experience and / or training, or
Combination of equivalent education / training
Completion of Company Orientation and Safety Training
Strong knowledge of departments, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
Knowledge of computer systems (Symbol, ACR, label machine)
Strong planning and organizing skills
Strong customer service and interpersonal skills
Verbal / written communication and reading skills
Ability to write routine reports and correspondence
Ability to speak effectively to Partners and customers
Ability to adapt to performing a wide range of duties across multiple departments
Ability to work well independently
Strong eye for detail
Function in a fast-paced, retail environment, requiring detailed and precise tasks
Work with Customers, staying attentive to their needs
Work flexible schedules

Responsibilities

Carries out supervisory responsibilities in absence of Leader
Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on plans and their execution
May assist with work schedules for department
Complies with Store and department SOPs, H-E-B policies, and applicable laws; ensures Partners comply as well
Performs Cross Functional duties frequently
Provides / coaches on superior customer service
Answers customer questions regarding products; assists them with selections
Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
Merchandises products effectively
Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs
Properly operates and maintains all equipment