San Antonio 38 Service - Cross Functional Curbie and Customer Service Assistant - Part-Time

HEB•San Antonio, TX

1d•Onsite

About The Position

Start your H-E-B Career here! We need energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As an eStore Curbie, you will retrieve eCommerce online orders from their put away locations and transport them to the Customer. As a Customer Service Assistant, you’ll package groceries and help customers transport their purchases from the Store to their vehicles. Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner-owned” means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE… commitment to serve as the face of H-E-B to all your customers? HEAD FOR BUSINESS… recognition of what needs to be done before you’re told? PASSION FOR RESULTS… a desire to help get the job done, whatever it takes?

Requirements

willingness to stay attentive to customers’ needs
ability to work in a fast-paced environment
customer service skills
Minimum age 16
Completion of all required training upon hire (e.g., Company Orientation, Basics of Safety training, Alcohol Seller’s Training)
Communication skills
Ability to prioritize and handle cross-functional tasks
Ability to work a flexible schedule
Ability to work in a fast-paced environment
Ability to work with customers and stay attentive to their needs
Ability to maintain a high level of productivity and efficiency standards
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
Constantly walk, reach at waist, grasp
Frequently stand
Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions
Demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs)
Use a manual pallet jack multiple times per day (when performing Curbie duties)

Responsibilities

Uses a digital tool to retrieve and review customer orders
Communicates order changes / adjustments to customer
Makes necessary adjustments to orders based on Customer requests
Audits orders for bagging, quality, completion, and note following
Packages / transports/ loads groceries / merchandise from holding areas to customer’s vehicle
Minimizes shrink through careful handling of product
Achieves productivity standards
Gathers baskets and picks up trash inside and outside eStore, as needed
Maintains / stocks bag areas
Returns product to shelf
Transfers products from slot to slot to help free up carts
Organizes carts / maintains cleanliness within the eStore
Maintains standards for safety and sanitation
Assists in unloading merchandise from baskets
Packages groceries; assists customers in transporting / unloading groceries to their vehicles
Assists customers in locating merchandise
Gathers baskets and picks up trash inside and outside Store
Maintains and stocks bag areas
Returns products to proper locations
Stocks and stages bags; stocks check stand supplies
Distributes Buddy bucks to registers, replaces anti-fatigue mats
Does Carts & Parts basket relocation and power-washing basket relocation for department setup
Performs red basket fill up / retrieval
Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety