Cross Border Connect Super User - 1st Shift

DHL eCommerce•Carteret, NJ

10h•$21•Onsite

About The Position

The Cross Border (XB) Connect Super User will identify, investigate and resolve data holds by identifying the root cause of the data hold and coordinating the efficient resolution in a timely manner, utilizing all available resources, e.g., cross-functional groups.

Requirements

High School or equivalent training and/or least 6 months related experience preferred
Ability to speak English
Understand and carry out oral instructions; read and carry out written instructions; read and verify zip code numbers, Bills of Lading, graphs, logs, schedules, work orders
Prepare detailed records or reports such as receiving reports, operating logs, quantities, etc.
Work under pressure, work rapidly for long periods and work on several tasks at the same time
Strong communication and listening skills with the ability to learn quickly. Able to deal with all stakeholders

Responsibilities

Identify data hold and data hold type by monitoring production line and business system interaction; depending on type of data hold, coordinate action items with appropriate department support for efficient resolution; resolve all data holds using various User Interface (UI) tools in a timely manner; follow-up on successful resolution of data holds, aging and quantity of data holds in the terminal
Review and resolve labeling issues with international (XB) mail, for example, missing zip code, incorrect or incomplete address; contact Help Desk and Customer Service to correct the package label
Prepare shipment for re-induction into product line; direct movement to staging area
Establish and maintain clear and open lines of communication with CRM/Sales and cross-functional CS teams to provide full visibility of all items on data hold and to implement new customers
Provide first level on-site response and information sharing with corporate office as well as IT when there is a perceived issue with the functionality of the Connect system
Record and maintain documentation of actions taken, by completing forms, emails, reports and logs
Obtain access to and training in data corrects to speed up the data hold resolution process; Obtain understanding of each Connect upgrade deployed and train all Connect Users on the most recent Connect processing instructions
Process the return of mail
Duties may include reassignment to alternate operational areas as business needs require
Essential duties are not necessarily exhaustive and may be supplemented or otherwise revised by DHL at its sole discretion