Croquet Professional

Ocean House Collection•Westerly, RI

3d•Onsite

About The Position

The Seasonal Croquet Professional at Ocean House will maintain an engaging and visible presence with guests, serving as both a knowledgeable coach and welcoming ambassador. This role is centered on creating a memorable and enriching experience through instruction and play on the croquet lawn. The Instructor will offer guidance on the rules and techniques of the game while sharing the history and traditions of croquet as it relates to Ocean House and the sport’s classic charm. In addition, this position supports the broader recreation program by fostering guest interaction, promoting scheduled events, and enhancing the spirit of leisure and hospitality that defines Ocean House. This role is ideal for someone who enjoys teaching, thrives in guest-facing settings, and takes pride in delivering gracious, personalized service.

Requirements

Fluency in English both verbally and in writing
Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations
Uphold the Company standards, policies, and procedures
Demonstrated proficiency in the game of croquet—either American six-wicket or golf croquet
Ability to clearly explain game rules, techniques, and etiquette to beginners and seasoned players alike
Comfortable leading groups, facilitating social interaction, and adapting instruction to various skill levels
Enthusiastic, approachable, and professional demeanor with strong guest service orientation
Ability to work outdoors and on your feet for extended periods
High school diploma or equivalent required

Nice To Haves

Affiliation with the United States Croquet Association (USCA) or other recognized croquet organizations
Participation in amateur or club-level tournaments or leagues
Completion of USCA Croquet Instructor certification (or similar) is preferred.
Prior experience as a croquet instructor, recreational sports coach, or in a guest-facing hospitality or resort activities role
Experience hosting or organizing sports or leisure activities at luxury properties, private clubs, or resorts
Familiarity with customer service best practices, especially within high-end service environments
Additional coursework or a degree in hospitality, recreation, physical education, or a related field is preferred

Responsibilities

Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional presentation.
Follow sustainability guidelines and practices related to the Company’s sustainability programs.
Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.
Provide daily instruction, demonstrations, and informal play for guests of all ages and skill levels
Maintain a visible and welcoming presence on the croquet lawn, ensuring an inviting and well-kept playing environment
Educate guests on the history, rules, etiquette, and techniques of croquet in an engaging and accessible manner
Promote and facilitate scheduled croquet events, matches, and tournaments
Coordinate with the Ocean House Activities and Guest Relations teams to support the broader seasonal recreation program
Ensure all equipment is properly maintained, stored, and inventoried
Foster a gracious, service-oriented atmosphere consistent with Ocean House standards of luxury hospitality
Remain knowledgeable about the property, upcoming events, and local attractions to serve as an informal ambassador for the guest experience
Monitor safety and promote good sportsmanship at all times
Prioritize and organize tasks and work area
Ability to remain calm and resolve problems using good judgement as interpreted by the management
Follow directions
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest/employee information and pertinent company data