CRMG Office Service Support - Part-Time

Cheyenne Regional Medical Center•Cheyenne, WY

About The Position

A Day in the Life of a CRMG Office Service Support The Office Service Support provides administrative and clerical support to department or unit. This position is responsible for scheduling, registration, pre-registration and maintaining accurate non-clinical patient information. Perform general receptionist duties. Why Work at Cheyenne Regional? 403(b) with 4% employer match ANCC Magnet Hospital 21 PTO days per year (increases with tenure) Education Assistance Program Employee Sponsored Wellness Program Employee Assistance Program Loan Forgiveness Eligible

Requirements

Excellent interpersonal and communication skills
Proficient MS Office, Outlook and Internet Explorer skills
Excellent organization skills
Ability to demonstrate an independent work initiative, sound judgment and attention to detail
Ability to handle multiple tasks simultaneously
Strong cognitive and problem-solving skills
Ability to use standard office equipment
High school diploma (or equivalent certificate from an accredited program) or higher OR, one (1) or more years of job-related experience
Cheyenne Cardiology, Nephrology Clinic, Podiatry, and Vascular and CT Clinic Only: Valid USA driver's license
Must have clean driving record that follows Cheyenne Regional Medical Center's driving guidelines
High school diploma (or equivalent certification from an accredited program) or higher degree

Nice To Haves

Medical Terminology experience and/or education
Customer service experience
Clerical experience
Experience in a clinical setting

Responsibilities

Greets visitors and checks in patients with accurate demographic and insurance information.
Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient's physician, and insurance company.
Obtains insurance verification by e-verify or phone.
Obtains necessary signatures for consent for services and mandatory Medicare documents.
Encourages and assists patients in registration of patient portal.
Responsible for scheduling patients for in office procedures/office visits and relaying patient data to those who require the information.
Places patient appointment reminder calls.
Obtains appropriate co-pays and account payments; responsible for cash drawer.
Maintains accurate files and record systems to assist with all chart preparations for upcoming procedures and record statistics.
Monitors the queues including performing the referral process through Epic and incoming faxes.
When applicable, refers patients to Financial Assistance Office for payment plan or financial assistance.
I understand that it is not within my scope of practice to handle any medications that I might inadvertently come in contact with, including medications delivered in the pneumatic tube system or shipped to the clinic. If I do come in contact with medications, I know to alert a licensed employee for them to handle.