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The CRM Systems Manager oversees the management and optimization of the Bank's Client Relationship Management (CRM) systems, with a primary focus on Salesforce.com. As a key member of our technology leadership team, the manager plays a critical role in driving the strategic direction, implementation, and enhancement of CRM systems to support business objectives. Extensive experience in CRM systems management, particularly with Salesforce.com, and a proven track record of leading teams in large-scale CRM initiatives.