CRM Systems Developer

Museum of Science-posted 3 months ago
$82,000 - $101,000/Yr
Mid Level
Boston, MA
501-1,000 employees
Museums, Historical Sites, and Similar Institutions
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Join our innovative IT team as a CRM Systems Developer, where you'll play a pivotal role in enhancing our CRM systems to support the Museum's mission of engaging millions in science education and discovery. This position offers the chance to collaborate with cross-functional stakeholders to build scalable solutions that drive operational efficiency and user adoption. By leveraging your technical expertise, you'll help us adapt to evolving technologies and deliver impactful experiences that align with our commitment to accessibility and inclusion.

  • Design, develop, and deploy custom Salesforce applications using Apex, Lightning Web Components, and integrations that enhance CRM capabilities, streamline business operations, and support seamless data flow across systems to improve user engagement and efficiency.
  • Customize Salesforce workflows, data models, and automations via Salesforce Flow to meet evolving business requirements, resulting in optimized processes that reduce manual efforts and ensure reliable performance within governor limits.
  • Debug, troubleshoot, and optimize Salesforce configurations and code to maintain system reliability, while documenting processes to facilitate knowledge sharing and enable rapid adoption by non-technical teams.
  • Collaborate with stakeholders to gather requirements and provide technical guidance, leading to successful implementations that foster user training and long-term adoption of CRM tools.
  • Integrate third-party systems using REST/SOAP APIs and middleware, creating robust connections that enable predictive analytics with features like Einstein AI and support data-driven decision-making for Museum programs.
  • Stay abreast of Salesforce releases and best practices to proactively recommend and implement updates, ensuring our CRM ecosystem remains innovative and aligned with strategic goals for science outreach.
  • Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
  • At least 3 years of hands-on experience in Salesforce development, including building custom applications and integrations.
  • Proficiency in Apex programming, including classes, triggers, controllers, and test classes.
  • Experience with front-end technologies such as Lightning Web Components (LWC), Visualforce, JavaScript, HTML, and CSS.
  • Strong knowledge of Salesforce data management tools, including SOQL, SOSL, and data modeling.
  • Familiarity with Salesforce integrations using APIs (REST, SOAP) and tools like MuleSoft or similar.
  • Understanding of Salesforce security models, governor limits, and best practices for scalable development.
  • Salesforce Platform Developer I certification or equivalent.
  • Solid problem-solving and analytical skills with experience in debugging and testing using tools like Apex Test Framework and Developer Console.
  • Knowledge of the Salesforce non-profit service pack (NPSP) desired but not required.
  • Additional Salesforce certifications, such as Platform Developer II or Integration Architect, preferred.
  • Experience with Salesforce Einstein AI, Flow Builder, or DevOps practices in Salesforce preferred.
  • Familiarity with agile methodologies and version control systems like Git preferred.
  • 401k
  • health_insurance
  • dental_insurance
  • vision_insurance
  • paid_holidays
  • flexible_scheduling
  • professional_development
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