CRM Support Specialist (Salesforce)

SS&C•Jacksonville, FL

1d•Hybrid

About The Position

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description CRM Support Specialist (Salesforce) Locations : Jacksonville, FL | Hybrid Get To Know The Team: Salentica, a division of SS&C Technologies, a world-leading provider of innovative, integrated CRM solutions for Wealth & Asset Management firms, is looking for an experienced individual to join our team in the role of Product Consultant. We offer a range of scalable, cloud-based solutions that allow our customers unprecedented levels of integration with products like Salentica Elements on the Salesforce Lightning Platform Salentica Engage on the Microsoft Dynamics 365 Platform . Why You Will Love It Here! Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: We are looking for an experienced individual to join our team in the role of CRM Support Specialist with a focus on Salesforce CRM on the Lightening Experience + Salentica Elements . You must be an ambitious, self-motivated problem solver to join our Support team.  The successful candidate will be a conscientious worker with a record of success, who has demonstrated they can work collaboratively with others within the orga nization and with our clients:

Requirements

Salesforce CRM or similar CRM experience highly desired
Bachelor's/Associate's Degree (in an IT or related field is highly desirable but not required)
Methodological problem identification and solving skills; ability to assess an issue to provide solutions and recommendations
Outstanding customer service skills, organization, and time management
Excellent oral and written English communication skills
Self-motivator; use available resources to grasp concepts quickly with minimal supervision, take ownership of problems and follow them through to completion
Detail oriented and organized with the ability to manage multiple client incidents simultaneously
Experience in a structured technical support environment preferred
Salesforce Certification and/or Wealth Management experience an asset, but not required
2-3 years’ experience in a structured technical support environment preferred

Nice To Haves

Proven ability in working in a fast-paced customer service/support environment
Ambition and self-motivation
Strong analytical and problem-solving skills
Outstanding English communication skills; both oral and written

Responsibilities

Provide business and technical support for our customers and internal s taff on Salentica Elements (Salesforce)
Manage support incidents using our client portal and incident management processes to exceed client expectations and service level agreements
Escalate product issues with de velopment team, relationship managers , and external support as needed
Acquire and maintain on-going knowledge and expertis e of Salentica Elements + Salesf orce
Facilitate creation of knowledge base articles for internal and external consumption
Provide guidance and expertise to clients on industry best practices during client calls and virtual/in-person workshops