The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams. The CRM Strategy and Operations Manager will play a critical role in driving CRM product adoption focused on tooling scalability, effectiveness and efficiency. This role will work with cross-functional teams to identify needs and proactively find solutions to improve processes and tooling to enable business scale, reducing friction and manual work across the business.