CRM Solutions Architect

Wipro • Amsterdam, NY

69d

About The Position

We are seeking a highly experienced and visionary Dynamics 365 CRM Solution Architect to lead the design and delivery of enterprise-grade CRM solutions. The ideal candidate will possess deep functional and technical expertise in Microsoft Dynamics 365 Customer Engagement (CE), with a strong focus on Sales, Power Platform, and integration architecture.

Requirements

• 12+ years of experience in Microsoft Dynamics CRM, with at least 5 years in a solution architect role.
• Expertise in MSCRM Functional (L3) and Architecting (L2) with deep knowledge of Microsoft Dynamics CRM 2015 and later.
• Strong command of Power Platform (Power Apps, Power Automate, Power BI) and Microsoft Power Portal for Dynamics 365.
• Experience with DevOps for Dynamics 365, including CI/CD, automated testing, and release management.
• Proficiency in MSD365 Customisation and Configuration, including workflows, plugins, and business rules.
• Familiarity with Data Fabric concepts and enterprise data integration strategies.
• Microsoft certifications such as MB-600, PL-600, or Solution Architect Expert are highly desirable.

Nice To Haves

• Experience in large-scale CRM transformations across industries such as telecom, energy, and manufacturing.
• Exposure to hybrid CRM environments (e.g., Dynamics + Salesforce).
• Experience with Azure services, API management, and enterprise integration platforms.

Responsibilities

• Lead end-to-end solution architecture for Dynamics 365 CRM implementations, including Sales, Customer Service, and Marketing modules.
• Translate business requirements into scalable, secure, and high-performance CRM solutions.
• Define architecture blueprints, integration patterns, and data models aligned with enterprise standards.
• Guide functional and technical teams through solution design, configuration, customisation, and deployment.
• Collaborate with stakeholders, business analysts, and developers to ensure alignment with business goals.
• Oversee DevOps practices including CI/CD pipelines, automated testing, and release governance for Dynamics 365.
• Provide architectural governance and technical leadership across multiple projects and geographies.
• Conduct architecture reviews, performance tuning, and security assessments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees