CRM & Power Platform Administrator

MultiTech • Mounds View, MN

2d

About The Position

The CRM & Power Platform Administrator will play a crucial role in configuration, stability, and ongoing improvement of our Dynamics CRM environment and customer support portal. This role will have a direct impact on building and enhancing relationships with our customers and driving the success of our sales teams. This role is responsible for day-to-day administration, data integrity, user support, and automation across the Microsoft Power Platform, with a strong focus on enabling business users and maintaining system reliability. The administrator serves as the bridge between business needs and technical execution, directly impacting the customer experience and internal efficiency.

Requirements

• B.S. in IT, Computer Science or another related field preferred; equivalent experience strongly considered.
• 5 years of experience in Microsoft Dynamics for CRM, Sales and Marketing required. Including the creation of design specification documentation, such as specifications for customizations, data migration, and system integrations.
• Strong understanding of Microsoft technologies including .NET framework, Azure, SQL Server.
• Hands-on experience administering Dynamics 365 / Dataverse environments, including strong understanding of Dynamics 365 CRM security, data integrity, and configuration best practices
• Familiar with Power BI reporting.
• Hands-on experience with Power Automate and model-driven Power Apps.
• Familiar with – and experienced in – Agile methodology.
• Knowledge of designing functional interfaces and positive user experience.
• Effectively solicits input from others to understand business requirements and translates them into technical requirements.
• Strong problem solving and creative technical skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• Excellent organization and communication skills including presentation, verbal/written communication, and time management skills.
• Demonstrated proactivity in managing competing priorities.
• Independent worker capable of anticipating needs, making decisions, and maintaining a high level of productivity with minimal supervision.
• Experience integrating Dynamics with ERP, ticketing, or third-party platforms.
• Project Governance and management training and experience.
• Software Development Lifecycle management understanding and experience.

Nice To Haves

• Microsoft certifications such as Microsoft Dynamics 365 Fundamentals (CRM) Microsoft Power Platform Fundamentals preferred.

Responsibilities

• Configure and maintain entities (tables), fields, forms, views, dashboards, and Business Process Flows
• Manage users, security roles, field-level security, and access controls
• Administer managed and unmanaged solutions and support deployments across environments (Dev/Test/Prod)
• Perform data imports, exports, and migrations
• Implement duplicate detection and data validation rules
• Maintain Dataverse relationships and resolve data quality issues through auditing and remediation
• Configure case management, queues, routing rules, and SLAs
• Maintain knowledge base content and structure
• Support skills-based routing and agent assignment within Dynamics Customer Service or Omnichannel environments
• Build and maintain Power Automate flows for notifications, approvals, and process automation
• Replace or modernize legacy workflows with cloud-based automation
• Customize model-driven Power Apps, including forms, navigation, and app modules
• Translate business questions into actionable reporting and insights
• Create Dynamics views, charts, and dashboards
• Support Power BI integration and basic report development
• Support integrations between Dynamics 365 and Microsoft 365 tools (Outlook, Teams, SharePoint)
• Work with internal teams or vendors on integrations with ERP, ticketing, or third-party systems
• Maintain awareness of Azure concepts such as app registrations, connectors, authentication, and service accounts
• Provide Tier 2/3 support for CRM-related issues
• Onboard new users and provide ongoing training
• Develop end-user documentation and quick reference guides
• Manage system updates, feature releases, and stakeholder communications aligned with Microsoft release cycles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level