CRM Manager, Prediction Markets

DraftKings • Boston, MA

29d

About The Position

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As the CRM Manager, you will play a key role in developing and executing strategies to maximize customer engagement, retention, and loyalty for DraftKings’ new and transformative prediction markets initiative. In this collaborative role, you’ll be responsible for managing lifecycle communications, designing segmentation and targeting strategies, and building a content-driven program that fuels sustained participation. Your strong CRM expertise, analytical mindset, and self-starter mentality will be essential in supporting the launch of this innovative product, representing the next evolution of our customer experience and market growth strategy.

Requirements

• At least 5 years of relevant CRM or lifecycle marketing experience, preferably in Technology, Ecommerce, or Regulated Gaming.
• At least 1 year of people management experience, with proven ability to lead a team and align them to measurable business goals.
• Strong analytical skills, with comfort designing A/B tests, interpreting results, and adjusting strategy accordingly.
• Highly organized with strong attention to detail; capable of managing multiple projects simultaneously in a fast-paced environment.
• Strategic, data-driven thinker who thrives in ambiguity and is excited by the opportunity to build something new.
• Experience with Braze, or a similar CRM system is required.

Nice To Haves

• Familiarity with HTML, SQL, and/or Tableau is a plus.

Responsibilities

• Lead lifecycle marketing strategy and execution, and support go-to-market strategy.
• Own the end-to-end setup of cross-channel campaigns (email, push, in-app), with a focus on content-rich engagement vs. traditional promotion-heavy tactics.
• Develop and deliver clear, actionable frameworks and performance updates to senior leadership, ensuring visibility into CRM outcomes and opportunities.
• Partner with Product, Analytics, Ops, and Engineering to launch new campaigns and automate core journeys across customer segments.
• Establish and maintain a testing roadmap to optimize engagement and retention, evaluating creative, content cadence, and targeting strategies.
• Set and continuously elevate the standard for excellence in message relevance, format optimization, and customer-centric communication.
• Provide day-to-day leadership, coaching, and direction to direct report(s), ensuring high-quality execution, strategic alignment, and continuous development in a fast-paced, evolving environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees