CRM Intern (Spring 2026)

L'Occitane En Provence • New York, NY

1d • $19

About The Position

The CRM Intern will support the operational execution of Email, SMS, and Direct Mail programs for North America. This role is focused on reporting, QA, documentation, and workflow support to ensure CRM campaigns launch accurately and on time. The intern will work closely with channel managers to maintain CRM operational excellence and consistency across channels. The ideal candidate is creative with exceptional multi-tasking, project & time management, technical and analytical skills.

Requirements

• BA / BSC in Marketing required / Masters preferred
• Proficiency in Excel/Google Sheets (VLOOKUP, SUMIFS, pivots preferred)
• Strong attention to detail
• Ability to follow structured processes and standard operating procedures
• Organized, responsive, and able to manage multiple tasks
• Interest in CRM operations or digital marketing

Responsibilities

• EMAIL & SMS OPERATIONS SUPPORT Assist with weekly and monthly reporting for Email and SMS
• Update performance trackers and UTM/link hygiene logs
• Perform QA checks (links, images, rendering, copy)
• Support proof routing and documentation
• Maintain CRM calendars and asset trackers
• DIRECT MAIL SUPPORT Assist with circulation tracking and version organization
• Maintain project files and proof documentation
• COMPETITIVE MONITORING Capture competitor emails/SMS using a structured template
• Tag brand, offer type, date, and channel (no insights required)
• Maintain a clean archive in the shared drive
• ADMINISTRATIVE SUPPORT Take notes during meetings and maintain action-item logs
• Assist with Retail RSVP support and occasional data entry
• Support cross-functional operational requests

Benefits

• Competitive Compensation at $19/hour
• School Credit Offered
• A warm, open, fun, and friendly work environment
• Generous L’Occitane employee discounts

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees