CRM Field Clinical Representative - San Jose, CA

Boston Scientific • San Jose, CA

2d

About The Position

Clinical Support Excellence: Serve as the primary clinical resource for device implant coverage, troubleshooting, programming, and patient follow-up, ensuring optimal customer and patient outcomes. Educational Outreach: Conduct presentations and demonstrations to educate customers on the clinical benefits and proper usage of our products, utilizing various formats and platforms. Clinical Presence: Attend device implants in hospital labs and operating rooms, conducting patient follow-ups to ensure satisfaction and success with implanted products. Relationship Development: Foster strong relationships with hospital personnel, engaging in meaningful interactions and identifying key decision-makers to facilitate future sales opportunities. Problem Resolution: Address customer needs and complaints promptly and effectively, collaborating with cross-functional teams to develop innovative solutions. Inventory Management: Adhere to company and divisional guidelines for managing commercial inventory, ensuring availability and timely delivery of products. On-Call Commitment: Be prepared to fulfill on-call duties as required, demonstrating a commitment to patient safety and product quality 24/7.

Requirements

• 0-2 years of work experience
• preferably with a bachelor's degree in biomedical engineering, Science, Math, Business, or Nursing, or equivalent technical experience
• Willingness to participate in rotational 24/7 on-call duties, including holidays and weekends
• Self-starter mentality with the ability to work independently and efficiently while remaining accountable to team goals
• Proficiency in communicating complex medical device software algorithms and therapies to diverse audiences
• Excellent communication skills, with the ability to engage effectively with medical professionals and patients
• Demonstrated ability to thrive in a dynamic, fast-paced work environment as part of a highly motivated team

Nice To Haves

• Previous experience in an Electrophysiology (EP) Lab, device clinic, or Cardiac Catheterization (Cath) Lab
• Background in medical device sales, sales support, clinical education, or clinical research

Responsibilities

• Serve as the primary clinical resource for device implant coverage, troubleshooting, programming, and patient follow-up
• Conduct presentations and demonstrations to educate customers on the clinical benefits and proper usage of our products
• Attend device implants in hospital labs and operating rooms, conducting patient follow-ups
• Foster strong relationships with hospital personnel
• Address customer needs and complaints promptly and effectively
• Adhere to company and divisional guidelines for managing commercial inventory
• Fulfill on-call duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees