CRM Dynamics 365 Manager

Pheasants Forever•Minneapolis-St Paul Metro Area, MN

2d•$80,000 - $95,000•Onsite

About The Position

Pheasants Forever is seeking a CRM Manager to own/evolve our Microsoft Dynamics 365 CRM platform. This important role in the IT team will be led by a hands‑on leader who will lead CRM governance, administration, configuration, automation, integrations, incident response, and ongoing platform optimization. The CRM Manager will work closely with business stakeholders, IT leadership, internal staff, and vendors to ensure Dynamics 365 remains a scalable and mission‑aligned enterprise system.

Requirements

5+ years of experience with Microsoft Dynamics 365 CRM, including hands-on administration and configuration (entities, forms/views, security roles, solution management, and basic automation)
Experience owning and managing a CRM platform, including solution design oversight, configuration standards, and operational health
Strong experience with the Power Platform (Power Automate, Power Apps; Power BI) supporting business production solutions
Ability to design and maintain clean, scalable data models and support data governance and reporting needs (Power BI preferred)
Proven ability to lead cross-functional prioritization, backlog management, and delivery coordination
Strong communication skills with the ability to work effectively with non-technical stakeholders

Nice To Haves

Experience supporting nonprofit, fundraising, or membership-based organizations, including donor or member lifecycle concepts
Experience with Microsoft Dynamics 365 nonprofit, fundraising, or membership solutions (Nonprofit Accelerator preferred)
Knowledge of Dynamics 365 Marketing solutions including Customer Insights and Journeys
Advanced Dynamics 365 capabilities beyond core admin/configuration (e.g., complex security model design, solution architecture, ALM, or advanced automation)
Experience leading CRM initiatives end-to-end, from planning and design through delivery and stabilization, including coordination of internal teams and vendors
Experience with data integration concepts and tools (SQL and/or integration platforms); Azure integration familiarity a plus
Experience modernizing, stabilizing, or optimizing a mature CRM implementation
Experience mentoring others, leading training or enablement efforts, or providing functional leadership (direct reports a plus)
Microsoft certifications related to Dynamics 365 or the Power Platform preferred

Responsibilities

CRM Platform Ownership
Own overall performance, reliability, & adoption of Dynamics/Power Platform environment
Define and maintain a multi‑year CRM roadmap aligned to organizational strategy
Evaluate new Dynamics 365 and Power Platform capabilities for adoption
Align CRM security & evolution with digital transformation initiatives
Delivery, Change & Operations
Assist our IT Project Manager with CRM requirements intake & backlog prioritization
Establish and enforce an Application Lifecyle Management (ALM) policy that includes release management, QA testing, maintenance, predictable delivery of enhancements, and bug fixes
Collaborate with the IT Application Development team on projects requiring advanced customization, automation and integration
Business Partnership & Governance
Serve as the primary liaison between business stakeholders and IT, translating business needs into clear functional designs and delivery plans
Establish and enforce CRM data governance, quality standards, documentation, and administrative procedures
Challenge existing processes and recommend best practices
Enablement & Vendor Management
Drive CRM adoption through training, documentation, and user enablement
Manage vendor and implementation partner relationships, ensuring scope alignment, delivery quality, and accountability