CRM Developer

the USO•Arlington, VA

24d•Onsite

About The Position

Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job it's a calling, and we believe in doing what you love and loving what you do. A Certified Great Place to Work Dont just take our word for itour people have spoken. According to the Great Place to Work 20252026 survey: 96% feel good about how we support the community 94% are proud to tell others they work at the USO 92% say their work has special meaningits not just a job 91% felt welcomed from day one Over 88% agree all employees are treated fairly, regardless of race or gender Mission-driven and technically skilled CRM Developer. This role is responsible for designing, building, and maintaining Salesforce solutions that support core organizational functions including Fundraising, Programs, and Operations. The CRM Developer brings strong hands-on experience with Salesforce Nonprofit Cloud, Experience Cloud, and other core Salesforce technologies, coupled with excellent problem-solving, communication, and collaboration skills. This is a cross-functional role supporting full project lifecycles, from requirements gathering through deployment and support, with an emphasis on scalable architecture, technical quality, and alignment to mission outcomes.

Requirements

Bachelors degree in computer science, information technology, or a closely related field; relevant certifications preferred (Salesforce Certified Platform Developer, Salesforce Experience Cloud Consultant, etc.).
5+ years of professional experience in application development and technology solution delivery.
3+ years of hands-on Salesforce development, including experience with Lightning Experience, Apex, and custom components.
Demonstrated expertise with Salesforce Nonprofit Cloud and Experience Cloud.
Strong command of Apex, Visualforce, Lightning Web Components, SOQL, triggers, test classes, flows, and validation rules.
Deep understanding of Salesforce architecture, security model, data schema, and governor limits.
Experience with integration patterns and APIs (REST/SOAP).
Experience using Azure Logic Apps and Azure Functions as middleware for systems integrations.
Proficiency with Agile methodologies and tools such as Jira and GitHub.
Maintain a productive, positive, and flexible attitude to foster collaboration, adaptability, and drive effective outcomes.
Excellent verbal and written communication skills with the ability to gather requirements, translate them into technical concepts, and deliver solutions.
Strong customer service orientation and interpersonal skills, with the ability to collaborate effectively across teams and disciplines.
Demonstrated problem-solving and critical thinking capabilities with a proactive attitude toward challenges.
Demonstrated initiative and a growth mindset, with a passion for learning and innovation, and an attitude to welcoming challenges and new responsibilities.
Comfortable working in fast-paced environments, managing multiple priorities, and adapting to shifting needs.
Advocacy for the organizations mission to support troops and their families.

Nice To Haves

Familiarity with CI/CD pipelines, version control, and DevOps practices.
Experience with third-party Salesforce-integrated platforms such as Stripe, PayPal, OneCause, DocuSign, Formyoula, Formstack, FormAssembly, SurveyMonkey.
Development experience with Python.
Knowledge and experience with Salesforce Data Cloud.
Understanding of nonprofit fundraising operations, donor lifecycle, and engagement models.
Experience supporting or working within nonprofit, multicultural, military, or global organizations is a plus.

Responsibilities

Solution Design and Development Design, develop, and maintain Salesforce solutions to support business needs across fundraising, program delivery, and digital engagement.
Act as a subject matter expert on Salesforce Nonprofit Cloud and Experience Cloud, offering creative and practical solutions to complex requirements.
Translate technical and business requirements into scalable, secure, and supportable solutions.
Configure declarative features including Flows, validation rules, custom objects, reports, and dashboards.
Develop using Apex, SOQL, Lightning Web Components, Visualforce, and other Salesforce tools to implement customizations, integrations, and automation.
Integration and Deployment Integrate Salesforce with external systems using REST/SOAP APIs, middleware platforms, or native connectors.
Package and deploy software changes across environments, supporting version control and release management.
Create and maintain comprehensive technical documentation, architecture diagrams, and configuration records.
Platform Configuration and Administration Build and configure Experience Cloud sites to engage donors, customers, partners, and other external audiences.
Support Salesforce administration tasks including security settings, user permissions, and data integrity.
Research Salesforce platform capabilities and emerging tools to provide gap analysis and solution recommendations.
Quality Assurance and Lifecycle Support Plan and execute unit testing, support QA testing, and resolve defects.
Participate in Agile development processes including sprint planning, stand-ups, demos, and retrospectives.
Collaborate with business analysts, project managers, technical architects, and other developers to ensure solution alignment.
Team Collaboration and Continuous Improvement Contribute to continuous improvement through peer reviews, shared best practices, and mentorship.
Manage multiple priorities and timelines effectively in a fast-paced environment.
Other Duties as Assigned This may include participation in ad hoc projects, cross-functional initiatives, assisting with user training sessions or producing user-facing documentation, supporting data migration efforts during organizational transitions, assisting with security audits or compliance reviews involving Salesforce or integrated systems, responding to ad hoc reporting or data extraction needs. Flexibility and adaptability are key to successfully fulfilling these responsibilities.