CRM Delivery Lead

Ericsson • Boise, ID

12d • Hybrid

About The Position

Join our Ericsson Enterprise Wireless Solutions CRM and Salesforce Platform team as the CRM Delivery Lead. In this role, you will lead the end-to-end delivery of solutions based on the Ericsson Enterprise Wireless Solutions Salesforce-based CRM platform (e.g., Sales Cloud, Service Cloud, Experience Cloud, CPQ), ensuring timely business outcomes, platform reliability, and continuous process improvement across releases.
This role will report to the Director, CRM and Salesforce Solutions

Requirements

• Salesforce Platform knowledge and certifications:
• Hands-on knowledge of Sales Cloud, Service Cloud, Experience Cloud; familiarity with CPQ/Revenue, flows, permissions, sandboxes.
• Salesforce certifications in one or more of the components and disciplines.
• Hands on experience with Salesforce related DevOps tools (Copado, Gearset, or equivalent), CI/CD pipelines, test automation, environment strategy is preferred.
• Experience managing Salesforce backlogs and Agile delivery.
• Experience managing offshore delivery teams.
• Delivery & Process:
• Demonstrable experience with incident, problem, change, and release management; vendor performance and governance.
• Agile/SAFe delivery and metrics; delivery execution planning.
• Security & Compliance:
• ITGC and SOX controls, audit readiness; GDPR and privacy-by-design; risk management and mitigations.
• Leadership & Stakeholders:
• Skilled at facilitating discussions and aligning diverse stakeholders.
• Ability to navigate competing priorities and drive alignment.
• Ability to manage multiple workstreams and shifting priorities.
• Detail-oriented while maintaining a big-picture delivery perspective.
• Work in cross-functional projects.
• Demonstrate clear communication and change leadership.
• Excellent verbal and written communication skills.
• Strong collaborative approach and ability to foster productive team dynamics.
• Encourages open communication and continuous improvement.
• Promotes a solutions-oriented culture.
• Bachelor’s degree in a relevant field, or equivalent work experience.

Nice To Haves

• Master’s degree is a plus.

Responsibilities

• Own platform delivery activities, adhere to the roadmap, release plan and priorities established by the Director, CRM and Salesforce Solutions; ensure on-time, on-quality releases.
• Drive Agile/SAFe ceremonies; measure and improve flow (lead time, cycle time, throughput).
• Enforce platform operating model (DevOps, CI/CD, environments, branching, test automation); and SDLC controls.
• Manage incidents, problems, changes, and releases; meet SLAs; drive root-cause and corrective actions.
• Coordinate delivery partners and vendors; oversee delivery performance, and SLAs; escalate and remediate risks/issues.
• Ensure compliance (SOX, GDPR/Privacy, ISO 27001-aligned policies), auditability, segregation of duties, and configuration/metadata governance.
• Maintain delivery activity KPIs and dashboards; communicate status and impacts; run quarterly/annual retrospectives and value reviews.
• Drive onshore & offshore delivery team(s) to identify & execute efficiencies, foster collaboration, empower learning, and continuously strive to improve productivity & communication behaviors.
• Prepare work for prioritization forums / governance meetings.
• Maintain transparency of backlog, priorities, and delivery timelines.

Benefits

• Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
• We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
• Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees