CRM Data Steward

Willkie Farr & Gallagher LLP • New York, NY

51d • $60,000 - $70,000 • Remote

About The Position

Willkie Farr & Gallagher LLP is looking for CRM Data Stewards to support the client development and marketing team. Willkie is an elite international law firm of approximately 1,300 lawyers located in 16 offices in six countries. This role will be responsible for maintaining the accuracy, integrity, and usability of the firm’s CRM database to support business development and marketing initiatives. The ideal candidate will standardize and enrich contact data and conduct regular audits. They will create and manage segmented marketing lists, generate reports, and assist in the distribution of client communications through the firm’s email marketing tools. In collaboration with attorneys and marketing team members, the CRM Data Stewards will help publish client alerts and newsletters, troubleshoot user issues, and promote consistent use of CRM features and best practices across the firm. At Willkie, we believe great people are the key to our success. As such, we are offering a highly competitive compensation package with exceptional benefits. If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you

Requirements

• Experience in coding/scripting, networking
• A minimum of two years of experience as a CRM data steward
• Experience with email marketing platforms (e.g., Dispatch, Vuture, Marketing Cloud)
• Superior aptitude for detail and accuracy
• Must have strong research skills
• Must have excellent communication (written and verbal) and client service skills
• Must work well under pressure, be organized, a proactive thinker and a team player
• Diplomacy, tact and ability to maintain confidentiality are required
• Proficient in MS Office Suite, especially Microsoft Word and Excel
• Flexibility to come in office a few select days a year

Responsibilities

• Perform data quality and maintenance for the CRM system – standardize data entries, research and update company/contact information, log activities, merge duplicate records, etc.
• Create and maintain the Firm’s various marketing lists in the CRM – import lists, promote contacts, segment lists and populate data fields
• Perform searches and create custom reports in the CRM
• Create and send client communications with the firm’s email marketing tool
• Work with attorneys in the publication of alerts and newsletters
• Support CRM users by troubleshooting user issues, completing requests and explaining the CRM’s features and functionality
• Collaborate with marketing team members and perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees