CRM/CPQ Architect (ServiceNow)

Boomi

8d • $144,756 • Remote

About The Position

As a CRM/CPQ Architect, you will be the technical visionary responsible for the overall design, architecture, and governance of the ServiceNow platform. You will bridge the gap between complex business requirements and scalable technical solutions, ensuring that the platform remains robust, performant, and aligned with industry best practices.

Requirements

• Architecture: 12+ years in IT, with 5+ years specifically focused on ServiceNow architecture and advanced development.
• Technical Depth: Mastery of JavaScript, Glide API, Service Portal (AngularJS/Widget development), and IntegrationHub.
• Integration: Strong understanding of LDAP, SSO, SCIM, Mid-Servers, and REST/SOAP integrations.
• Soft Skills: Excellent mentorship abilities and the capacity to explain complex technical concepts to non-technical audiences.

Nice To Haves

• Education: Master's degree in Computer Science or a closely related discipline.
• Certifications (Preferred): Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) in CSM and ITSM Certified Technical Architect (CTA) Certified Master Architect (CMA)

Responsibilities

• Platform Vision & Strategy: Define the long-term technical roadmap for the ServiceNow ecosystem, ensuring it scales with the organization’s growth.
• Technical Design: Lead the design of complex integrations, custom applications, and automated workflows across modules (CSM, ITSM, CRM, CPQ etc.).
• Governance & Standards: Establish and enforce development standards, code reviews, and best practices to minimize technical debt and ensure upgradeability.
• Stakeholder Management: Work closely with stakeholders, product owners, and developers to translate business needs into technical blueprints.
• Innovation: Stay ahead of ServiceNow releases (e.g., Zurich, Australia) to evaluate new features like Generative AI, Agentic AI and Process Mining.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level