CRM Clinical Specialist - Hartford, CT
About The Position
At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. This is a remote position not located at a physical Medtronic site, but the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Medtronic is a leader in medical technology and healthcare solutions, rooted in a long history of mission-driven innovation. The company supports employee growth with training, mentorship, and guidance. The role involves providing technical, educational, operational, and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks collaborative candidates who will meet customer expectations by striving without reserve for the greatest possible reliability and quality in products, processes, and systems by being accountable, having a voice, and taking action. Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. They are also required to work a number of weekends and holidays during the quarter, as determined by local management. Weeknight call coverage is primarily the responsibility of the Sales Rep, however, at times, business and/or geographical needs may require a CS to be scheduled for weeknight coverage as approved by regional management.
Requirements
- High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
- Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
- Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
Nice To Haves
- Thorough working knowledge of medical terminology and the medical device industry
- Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
- Strong work ethic in accomplishing objectives of the position
- Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
- Ability to meet vendor credentialing requirements
- Excellent customer service skills
- Excellent interpersonal, written/verbal communication skills
- Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
Responsibilities
- Successfully completes CRM Field Technical Training – including online and field-based training
- Performs checks/interrogations of all CRM medical device systems post sign-off
- Supports implants of all CRM products post sign-off
- Provides on-call support as needed on evenings and weekends post sign-off
- Provide troubleshooting support as requested
- Assures completion of patient registration and any other required hospital documentation
- Helps manage consignment inventory and trunk inventory once obtained
- Provides additional inventory support to meet customer needs
- Maintains software on programmers throughout the district as directed
- Assists with managing daily coverage logistics as needed
- Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
- Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
- Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
- Assists with obtaining customer POs throughout the quarter
- Has a basic understanding of the competitive landscape
- Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
- Stays up to date on new products, solutions and patient management offerings
- Completes all assigned training in a timely manner
- Performs other related duties as assigned
Benefits
- Competitive Salary and flexible Benefits Package
- Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage
- Sales Incentive Plan (SIP)
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
- Paid sick time (for temporary employees, as required under applicable state law)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
