CRM Business System Analyst

TheGuarantors

82d • $115,000 - $140,000

About The Position

We are looking for a highly skilled and motivated Business Systems Analyst to join our team in New York. This role will report directly to the Director of Business Systems and requires a deep understanding of CRM systems, particularly HubSpot. The ideal candidate will have the ability to build complex, technical workflows and will leverage HubSpot to ensure seamless integration and optimization of business processes between various departments, including Data, Product, Engineering, Sales, and Marketing.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, or equivalent work experience in a related field.
• A minimum of two years experience in a similar role, with a strong emphasis on CRM systems, their data models, and related Sales and Marketing business processes.
• Proficiency in building and optimizing complex, technical HubSpot workflows, processes, and reports.
• Savviness with Excel/Google Sheets in efficiently manipulating and analyzing large data sets.
• Strong critical thinking, analytical and quantitative skill set, with superior attention to detail and an ability to translate business requirements into technical solutions.
• Exceptional organizational and time management skills.
• Proven success in collaborating with diverse teams and managing multiple projects simultaneously.
• Understanding of APIs and JSON data structures.

Nice To Haves

• Certifications in HubSpot or other relevant CRM platforms.
• Experience in a fast-paced, tech-centric work environment.
• Familiarity with SQL and Macros.

Responsibilities

• Confidently manage our HubSpot CRM; design and implement sophisticated workflows to enhance business efficiency company-wide.
• Regularly interface with Data, Product, Sales, and Marketing teams to gather requirements and develop CRM-based technical solutions.
• Enhance sales strategies and decision making through CRM data analysis and quality improvement initiatives.
• Identify and implement process improvements across the operational stack, leveraging CRM and iPaaS to deliver streamlined solutions.
• Lead projects focused on the implementation, integration, and optimization of CRM systems, tracking progress from initiation to completion to ensure timely and successful delivery.
• Support user enablement of CRM processes and changes through direct support, training-the-trainer, and documentation.

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees