CRM Associate Administrator

Consertus • Denver, CO

18d • $35 - $45 • Hybrid

About The Position

The CRM Associate Administrator supports the configuration, maintenance, and improvement of an organization’s Salesforce platform. This role ensures data accuracy, assists users, executes routine administrative tasks, and supports ongoing CRM initiatives. The CRM Associate Administrator works closely with business stakeholders, analysts, and administrators to help optimize Salesforce for efficiency and growth.

Requirements

• Bachelor’s degree in Business Administration, Computer Information Systems, or related field.
• 2-5 years experience with Salesforce platforms (Sales Cloud, Marketing Cloud or other clouds preferred).
• Understanding CRM concepts and data management best practices.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively and manage multiple tasks in a fast-paced environment
• Proficiency with Excel or other data tools

Nice To Haves

• Salesforce Associate Certification or actively pursuing
• Experience with Salesforce reports, dashboards, and basic configuration
• Exposure to automation tools like Salesforce Flow
• Familiarity with ERP platforms and integration of 3rd party products a plus

Responsibilities

• Provide first-level support for Salesforce users; troubleshoot issues and escalate when needed
• Assist with onboarding new users and delivering basic Salesforce training
• Maintain user accounts, profiles, permission sets, and roles
• Ensure data integrity through regular data audits, deduplication, and imports/exports
• Create and update reports and dashboards based on user and business requirements
• Assist with data cleansing and quality initiatives including new account validation
• Support the administration team in configuring Salesforce objects, fields, page layouts, and validation rules
• Help manage workflows, email alerts, and automation tools such as Flow
• Participate in testing and deployment of new features, configurations, and system updates
• Maintain documentation for system processes, configurations, and training materials
• Identify opportunities to streamline processes and enhance the user experience
• Assist in gathering user requirements for enhancements and projects

Benefits

• Company-paid life and disability insurance
• Optional benefits like pet insurance, legal, and supplemental health plans
• 401(k) with day-one eligibility, 3% safe harbor, plus up to 2.5% company match
• Generous time off: 10 paid holidays and PTO starting at 15 days, growing up to 25
• Access to Consertus Academy for continuous learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level