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Responsible for CRM solution architecture, development, maintenance and optimization. Works as an essential part of the CRM project team to deliver easy to use solutions that improve efficiency and enhance the ability of MACU employees to serve members. This position will work with the VP of Experience, CRM Product Manager, CRM Systems Admin, designers, developers, analysts and business teams across the organization to develop the CRM roadmap, design solutions that will meet business needs and organizational strategy, help define projects and provide development timelines.