CRM Analyst Intern

Benjamin Moore • Montvale, NJ

288d • Onsite

About The Position

At Benjamin Moore, our success is attributable to the employees who dedicate their time and talents to the brand and exemplify our core values of openness, integrity, community, excellence, and safety. Benjamin Moore employees enjoy a competitive and well-rounded benefits package, career development options, business resource groups, and opportunities to come together and connect with colleagues. We facilitate growth, development, and purpose for all through an inclusive and engaging workplace. Join us and be part of a brand that inspires creativity, innovation, and passion while supporting locally owned stores in 65 countries.

Requirements

• Currently pursuing or recently completed a degree in Computer Science, Information Technology or a related field.
• Proficiency in JavaScript and/or C# .NET, with experience in CRM or SaaS systems.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment.
• High level of accuracy and attention to detail.
• Ability to adapt to changing project requirements and work under tight deadlines.

Responsibilities

• Lead Microsoft Dynamics 365 Customer Engagement projects from inception to completion, adhering to the Software Development Life Cycle (SDLC) model.
• Engage in all phases of IT projects, including requirements gathering, design, documentation, approval processes, development, testing (unit, QA, UAT), training, production deployment, and support.
• Collaborate with various teams such as PMO, QA, CAB, and business units throughout the project lifecycle.
• Perform configurations and customizations in Dynamics 365 Customer Engagement (CRM) using JavaScript and/or C# .NET.
• Address outstanding enhancement requests from the business.
• Analyze and monitor user-generated data within the system, performing necessary clean-up activities.
• Assist in developing and testing Power Apps and Power Automate to enhance CRM functionality.
• Troubleshoot and resolve basic CRM-related issues under the guidance of senior team members.
• Contribute to the documentation of IT processes, runbooks, and other necessary materials.

Benefits

• Competitive base salary.
• Performance-based annual raise and bonus.
• Student Loan Repayment Assistance Program.
• Comprehensive total rewards package.

What This Job Offers

• Career Level: Intern
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree