Critical Time Intervention Specialist

Shelter House - Iowa City•Iowa City, IA

About The Position

You go to work every day. Make the commute, clock in, do your job, clock out, and head home. What if what happened in the middle changed everything? At Shelter House, your work saves lives. Not just sometimes: every single day. Whether you help provide emergency shelter, support your colleagues with daily operations, assist shelter guests with finding and financing an apartment when they leave shelter, help clients find jobs, or provide support to individuals who left the streets after experiencing chronic homelessness and are now tenants in a supported apartment, your work advances the lives of people in crisis. Commute to work. Change lives. Head home. That's the job. Join us.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, or related field (equivalent experience may be considered).
Minimum 2 years of experience working with individuals experiencing homelessness, behavioral health needs, or involved in reentry systems.
Knowledge of housing-first and trauma-informed care principles.
Strong understanding of institutional discharge systems and housing instability indicators.
Proficient in case documentation, goal planning, and client engagement techniques.
Valid driver’s license and access to a reliable vehicle; ability to travel locally to sites and partner locations
Must be able to walk up and down stairs.
Must be able to lift up to 30 pounds at times.
Prolonged periods of sitting, standing, and walking around.

Nice To Haves

Familiarity with the Critical Time Intervention (CTI) model.
Experience working with hospitals, mental health facilities, or corrections.
HMIS or comparable data entry system experience.

Responsibilities

Provide direct case management using the Critical Time Intervention (CTI) model.
Conduct in-reach within hospitals and correctional facilities to engage eligible individuals during the discharge planning process.
Assess clients for housing instability and determine appropriate diversion or prevention interventions.
Develop individualized housing and service plans that address short- and long-term stability.
Connect clients to housing resources, including, but not limited to, mediation with landlords, family reunification, emergency assistance, and community-based supports.
Assist with securing documentation (ID, income verification, housing history, etc.) necessary for housing placement.
Facilitate warm handoffs to community providers when appropriate to ensure continuity of care.
Build and maintain collaborative relationships with social workers and reentry staff at healthcare systems and correctional institutions.
Coordinate closely with emergency shelter staff, outreach specialists, behavioral health services, and housing providers.
Participate in case conferencing and coordination meetings with community stakeholders.
Maintain accurate, timely, and confidential documentation of all client interactions and service plans.
Input all client data into the HMIS (Homeless Management Information System) in compliance with grant requirements.
Track program outcomes and complete reports required by funders and supervisors.
Participate in ongoing training in CTI, trauma-informed care, motivational interviewing, and other relevant models.
Stay informed about local housing resources, policies, and service system changes.