Critical Operations Technician

Stack Infrastructure • Elk Grove Village, IL

73d

About The Position

STACK is looking for a Critical Operations Technician (COT) to support a local data center campus. As a member of STACK's Critical Operations team, the Critical Operations Technician must possess strong knowledge in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The COT will also be focused on the execution of programs related to Safety, Team, Availability, Communication, and Knowledge. The COT will be responsible for day-to-day operations of the data center. Mechanical responsibilities will include maintaining and repairing chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, humidification systems, fan wall systems, air-cooled chillers, and central plant operations. Electrical responsibilities will include maintaining and repairing electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load, UPS, PDU, and RPP cabinets. Fire Life Safety responsibilities will include monitoring wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years experience in a data center or other related mission-critical operations role.
• Experience working with various Microsoft Office applications and other database software.
• Ability to handle a multitude of tasks and work well in stressful situations.
• Strong understanding of the electrical and mechanical systems used in a data center environment.
• Strong knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes in regard to fire life safety.
• Familiarity and experience in data center trending and analysis, with the ability to rapidly learn and use PC-based site monitoring systems.
• Must be able to lift and/or move up to 25 pounds.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Must be comfortable working in a high stress, fast paced environment with shifting priorities.

Nice To Haves

• United States Navy Nuclear Engineering - preferred.
• Bachelor's Degree or equivalent work experience - preferred.

Responsibilities

• Implement and follow the standardized culture of always working safely across all STACK data centers.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Tracking and trending operational characteristics.
• Provide feedback to management on the effectiveness of existing standards and processes.
• Work with the operations team to complete an aggressive preventive and predictive maintenance schedule.
• Identify and document maintenance discrepancies and work with site management to resolve site issues based on agreed-upon priorities.
• Ensure data center operates at maximum operational efficiency by analyzing existing operating conditions, identifying areas of optimization, and working with site management to implement efficiency improvements.
• Manage systems to avoid unplanned, customer-impacting outages.
• Coordinate and oversee power installations and upgrades.
• Utilize a CMMS system to manage and document maintenance and repair of data center systems.
• Use developed procedures to complete work.
• Assist in asset and consumable inventory management.
• Responsible for tracking and proper labeling of all equipment per established procedures.
• Provide day-to-day exceptional customer service and support.
• Incident escalation, response, and follow-up report writing.
• Maintain and complete regular facility and security tours documenting and responding to identified issues.
• Provide applied mechanical and integrated control expertise for the entire data center.
• Participate in mission critical maintenance and repair activities on electrical and mechanical systems.
• Serve in a technical writing capacity regarding the development and use of procedures for preventative and corrective maintenance activities.
• Assist management in training of junior members of operations team.
• The job may require taking on on-call duties outside of normal working hours.
• Other duties as required by STACK.

Benefits

• Healthcare
• Dental Care
• Vision Insurance
• Life Insurance
• Paid Time Off
• Paid Leave Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees