Critical Operations Technician

STACK Infrastructure•Sterling, VA

1d•Onsite

About The Position

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience. STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK. STACK is looking for a Critical Operations Technician (COT) to support a local data center campus. As a member of STACK’s Critical Operations team, the Critical Operations Technician must possess strong knowledge in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The COT will also be focused on the execution of programs related to Safety, Team, Availability, Communication, and Knowledge. The COT will be responsible for day-to-day operations of the data center. Mechanical responsibilities will include working on chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, humidification systems, fan wall systems, air-cooled chillers, and central plant operations. Electrical responsibilities will include working on electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load, UPS, PDU, and RPP cabinets. Fire Life Safety responsibilities will include monitoring wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices. Other responsibilities include but are not limited to: Implement and follow the standardized culture of always working safely across all STACK data centers. Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include Electrical, Mechanical, Building Monitoring, and Control. Tracking and trending operational characteristics. Provide feedback to management on the effectiveness of existing standards and processes Work with the Critical Operations Manager to complete an aggressive preventive and predictive maintenance schedule Assist with the database management of maintenance discrepancies and work with site management to resolve site issues based on agreed-upon priorities. Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency. Manage systems to avoid unplanned, customer-impacting outages Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency Coordinate and oversee power installations and upgrades Navigate and utilize a CMMS system. Use developed procedures to solve problems Assist in asset and consumable inventory management. Responsible for the tracking and proper labeling of all equipment per established procedures. Provide day-to-day exceptional customer service and support. Incident escalation, response, and follow-up report writing Maintain and complete regular facility and security tours documenting and responding to found issues. Provide applied mechanical and integrated control expertise for the entire data center Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities. The job may require taking on on-call duties outside of normal working hours. 12-hr shift (day 7am-7pm or night 7pm-7am) as needed for 24/7 coverage. Taking on other duties as required by STACK.

Requirements

High school diploma or equivalent
Minimum of 1-3 years' experience in a data center or other related mission-critical operations role.
Experience working with various Microsoft Office applications and other database housing software
Ability to handle a multitude of tasks and work well in stressful situations.
Strong understanding of the electrical and mechanical systems used in a data center environment. These include, but are not limited to UPS, Transformers, PDU’s, RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems
Strong knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes in regard to fire life safety.
Familiarity and experience in data center trending and analysis, with the ability to rapidly learn and use PC-based site monitoring systems.
Must be eligible to work in the United States
Must pass a comprehensive background screening
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of time
Must be able to lift and/or move up to 25 pounds.
Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
Must be comfortable working in a high stress, fast paced environment with shifting priorities

Nice To Haves

United States Navy Nuclear Engineering – preferred
Bachelor’s Degree or equivalent work experience – preferred

Responsibilities

Implement and follow the standardized culture of always working safely across all STACK data centers.
Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include Electrical, Mechanical, Building Monitoring, and Control.
Tracking and trending operational characteristics.
Provide feedback to management on the effectiveness of existing standards and processes
Work with the Critical Operations Manager to complete an aggressive preventive and predictive maintenance schedule
Assist with the database management of maintenance discrepancies and work with site management to resolve site issues based on agreed-upon priorities.
Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency.
Manage systems to avoid unplanned, customer-impacting outages
Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
Coordinate and oversee power installations and upgrades
Navigate and utilize a CMMS system.
Use developed procedures to solve problems
Assist in asset and consumable inventory management.
Responsible for the tracking and proper labeling of all equipment per established procedures.
Provide day-to-day exceptional customer service and support.
Incident escalation, response, and follow-up report writing
Maintain and complete regular facility and security tours documenting and responding to found issues.
Provide applied mechanical and integrated control expertise for the entire data center
Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
The job may require taking on on-call duties outside of normal working hours.
12-hr shift (day 7am-7pm or night 7pm-7am) as needed for 24/7 coverage.
Taking on other duties as required by STACK.

Benefits

Healthcare
Dental Care
Vision Insurance
Life Insurance
Paid Time Off
Paid Leave Programs
Generous HSA employer contribution
Robust mental health support program
Voluntary benefit options like critical illness and hospital indemnity coverage
Retirement plan with company match
Annual bonus/merit or commission opportunity
Monthly cell phone subsidy
Educational focus and support
Company Events offered in-person and virtually
Employee Resource Groups led by employees with specific interests or backgrounds, with the goal of creating connection and understanding. Some examples are volunteers, women and veterans, but the list is ever-growing and only limited by employee interest.
We foster a culture of appreciation, including monthly ASSEMBLY gratitude points.