Critical Operations Technician I, Nights

QTS Data Centers•Phoenix, AZ

21d•Onsite

About The Position

Join our dynamic and growing Facilities Operations team as a Critical Operations Technician focusing on maintaining mechanical, electrical, HVAC, and IT equipment within our Data Centers. We are seeking skilled trades professionals with the ability to apply learning, knowledge, skills, and company policies to a wide range of tasks pertaining to electrical and mechanical equipment, preventative maintenance, controls, operating systems, and IT. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work. The Critical Operations Technician I is responsible for the installation, repair, and maintenance of electrical, mechanical, plumbing/piping equipment, machinery controls, and IT hardware located in the interior and exterior of building. This role monitors facility operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone.

Requirements

Two or more years of technical or trade training, military training, or workplace equivalency
Background in areas of facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling
Proficiency with Microsoft Office Suite

Nice To Haves

One or more years of work experience in data center, commercial, or industrial environment, or equivalent

Responsibilities

Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment.
Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
Responds as required to building emergencies and customer requests.
Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.