Critical Operations Associate

QTS Data Centers•Cedar Rapids, IA

20h•Onsite

About The Position

The Critical Operations Associate is responsible for monitoring operations and conducting routine and ongoing assessment of the building systems, operations, and performance. The role also involves assisting customers on the Data Center floor both in person and via the telephone, assisting with customer equipment installs, providing support on low and medium priority tickets within the ticketing system, escalating alerts and/or customer requests to senior technicians for resolution, and completing other tasks as assigned. This role requires shift work hours to support a 24x7x365 data center environment. To be eligible, the candidate must agree to successfully complete all career pathing qualifications for the Critical Operation Associate and COT I within two years of their start date. QTS Data Centers is a global leader in digital infrastructure, empowering customers' strategic growth initiatives. The company is at the forefront of today's dynamic digital transformation, driven by AI and cloud technologies. QTS is committed to connecting the globe for good, designing, building, and operating advanced data centers worldwide, with a dedication to sustainability and renewable energy solutions. As a proud portfolio company of Blackstone, QTS is positioned for ambitious growth and innovation. QTS emphasizes that its team members are the cornerstone of its culture, innovation, and growth, being mission-driven, resourceful, and committed to making a positive impact in the communities where they live and work.

Requirements

High school diploma, Technical college degree, or equivalent professional experience
One or more years of technical training, military training, or equivalent professional work experience
Proficiency with MS Office Suite
Customer focus with strong written, verbal and interpersonal skills, and the ability to interface with all levels within the organization
Ability to function in a team environment
Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required
The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames
Computer skills and familiarity with MS Office, Outlook, and web-based computer applications
The ability to acquire and apply job-related knowledge within set guidelines and expectations
Agree to successfully complete all career pathing qualifications for the Critical Operation Associate and COT I within two years of their start date

Nice To Haves

Basic understanding of electrical, mechanical, and/or network infrastructure concepts and theory
One or more years of work experience in a mission-critical or similar environment

Responsibilities

Monitoring operations and conducting routine and ongoing assessment of the building systems, operations, and performance
Assisting customers on the Data Center floor both in person and via the telephone
Assisting with customer equipment installs
Providing support on low and medium priority tickets within the ticketing system
Escalating alerts and/or customer requests to senior technicians for resolution
Completing other tasks as assigned
Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems
Assist with preventive and/or corrective maintenance on mechanical and electrical equipment
Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts
Performs routine tours of the facility to ensure all equipment is operation as designed
Monitors critical and non-critical system equipment and components to ensure safe and compliant operation
Responds as required to building emergencies and customer requests
Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials

Benefits

Competitive benefits package that includes: medical, dental, vision, life, and disability insurance
401(k) retirement plan
Flexible spending and HSA accounts
Paid holidays
Paid time off
Paid volunteer days
Employee assistance program
Tuition assistance
Parental leave
Military leave assistance
QTS scholarship for dependents
Wellness program
Bonus eligible
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days Plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave for primary and secondary caregivers
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program