Critical Incident Coordinator

ComPsych Corporation

21d

About The Position

The Critical Incident Coordinator is responsible for coordinating US based critical incident response requests due to critical or significant events at the workplace affecting site employee’s productivity and/or level of functioning.

Requirements

• Bachelor's Degree in Counseling, Psychology or Social Work required, MA preferred
• Flexibility to be on-call 24/7 for 1 week at a time, approximately every 5 weeks
• Excellent communication skills
• Excellent organizational skills
• Ability to foster good working relationships with network providers
• Commitment to quality

Responsibilities

• Consults with customers regarding best practices for critical incident response
• Triages and coordinates time sensitive requests utilizing network providers
• Responds to after-hours requests on rotating basis by being on-call for 1 week, approximately every 5 weeks
• Follows-up with customer on all service requests to ensure service satisfaction
• Maintains documentation for all service requests and their disposition
• Submits providers’ invoice for services to Accounting in a timely fashion
• Other duties as assigned

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees