Critical Facilities Operations Manager
About The Position
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Operations Manager is a key leadership role responsible for overseeing the operations and performance for Critical Environments. You'll leverage your deep understanding of Critical Environment operations and critical infrastructure, along with strong leadership and strategic thinking abilities to work with a team of professionals and drive operational excellence. Success in this role requires being an open, transparent, and consistent communicator to all stakeholders, as you'll have the opportunity to shape a portion of the digital economy and influence the careers of teams supporting operations. Your day-to-day tasks will include: Developing and implementing strategic initiatives and operational plans to drive efficiency, scalability, and resilience across Critical Environment operations Providing leadership and direction to critical vendors and operational staff Monitoring and evaluating data center/IT Communication Rooms performance, ensuring adherence to service level agreements and key performance indicators Driving continuous improvement initiatives to enhance efficiency, reduce downtime, and minimize risks Overseeing financial aspects including budget planning, forecasting, and cost control Acting as primary point of contact for senior management, clients, partners, and vendors Managing relationships with strategic vendors and contractors to ensure service level agreements are met Evaluating and implementing innovative solutions to enhance efficiency, security, and sustainability Ensuring adherence to regulatory requirements, industry standards, and internal policies Travel as required
Requirements
- 5+ years of work experience in Data Centers/IT Communication rooms
- Experience with systems, emergency generators, switchgears, ups, hvac, fls
- Strong ability to read and interpret technical documents, safety rules, and maintenance instructions
- Excellent communication skills, including report writing and effective speaking to leadership groups
- Proficiency with technical drawings, specifications, and measuring instruments
- Working knowledge of Microsoft Office applications (Word, Excel, Outlook, Access)
- Demonstrated leadership ability, presentation capabilities, and organizational skills
- Experience utilizing CMMS platforms
- Ability to travel throughout the United States
Nice To Haves
- Bachelor's Degree in Engineering or Construction
- Experience with Critical Environment Dashboard products
- Experience with Corrigo, MCIM/Salesforce, Zendesk, and ServiceNow
Responsibilities
- Developing and implementing strategic initiatives and operational plans to drive efficiency, scalability, and resilience across Critical Environment operations
- Providing leadership and direction to critical vendors and operational staff
- Monitoring and evaluating data center/IT Communication Rooms performance, ensuring adherence to service level agreements and key performance indicators
- Driving continuous improvement initiatives to enhance efficiency, reduce downtime, and minimize risks
- Overseeing financial aspects including budget planning, forecasting, and cost control
- Acting as primary point of contact for senior management, clients, partners, and vendors
- Managing relationships with strategic vendors and contractors to ensure service level agreements are met
- Evaluating and implementing innovative solutions to enhance efficiency, security, and sustainability
- Ensuring adherence to regulatory requirements, industry standards, and internal policies
- Travel as required
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
