Critical Faciliities Technician

JLL•Atlanta, GA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Critical Facilities Technician is responsible for the daily operation, inspection, and maintenance of critical facility systems, including power, cooling, backup generation, and physical security infrastructure. This role monitors environmental condition and equipment performance, responds to facility alarms and work orders, performs troubleshooting, repairs, vendor management for onsite support, and maintains accurate technical and maintenance documentation. the Critical Facilities Technician will support the local site team and reports directly to the Chief Engineer. Job Description Ensure proper maintenance of critical data center equipment such as Uninterruptible Power Supplies (UPS), HVAC systems, backup power generators, and physical security systems. Identify, report and resolve technical issues identified within the Data Center categorized as whether related to hardware or software systems. Monitor and evaluate data center performance, including power consumption, ambient temperature and other critical factors affecting data center operation. Keep technical documentation of the data center up-to-date and accessible to include user manuals, cabling diagrams, and maintenance records. Monitor Ticket queues and ensure all customer tickets and responded to within required SLA times. Perform all tasks of a Data Center Shift Technician, including critical equipment maintenance, troubleshooting, and data center performance oversight. Communicate effectively with team members, vendors and end customers to receive and provide status updates to ensure all stakeholders are informed through completion of Work Order Request. Supervise vendors and contractors working in the data center, ensuring compliance and security standards. Continuously evaluate the data center for opportunities to improve efficiency and effectiveness of operations.

Requirements

3 years of data center experience, operations, and maintenance of critical facilities.
Knowledge of critical infrastructure - to include MV switchboards, Transformers, Generators, ATS/STS, UPS, PDUs, RPPs.
Strong communications, both written and verbal, coordinating with local and regional teams.
Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
Ability to prioritize and manage multiple responsibilities.
Ability to meet committed timelines, leveraging assistance/input from team.
Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done.’
Strong attention to detail
Ability to lift and carry heavy equipment, up to 50lbs.
Ability to climb ladders and multiple flights of stairs to access elevated equipment
Ability to stand for long periods of time in various work environments
Ability to bend, stoop, kneel, and reach for equipment related tasks
Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
Good hand-eye coordination and dexterity for working with small components and connectors
Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
Ability to differentiate between color-coded warning signs, labels, and cables
Ability to work in environments with a wide variety of temperatures inside a facility
Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
Capability to work in environments with elevated noise levels while wearing hearing protection
Possession of a valid driver’s license for work-related travel, as required
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Ensure proper maintenance of critical data center equipment such as Uninterruptible Power Supplies (UPS), HVAC systems, backup power generators, and physical security systems.
Identify, report and resolve technical issues identified within the Data Center categorized as whether related to hardware or software systems.
Monitor and evaluate data center performance, including power consumption, ambient temperature and other critical factors affecting data center operation.
Keep technical documentation of the data center up-to-date and accessible to include user manuals, cabling diagrams, and maintenance records.
Monitor Ticket queues and ensure all customer tickets and responded to within required SLA times.
Perform all tasks of a Data Center Shift Technician, including critical equipment maintenance, troubleshooting, and data center performance oversight.
Communicate effectively with team members, vendors and end customers to receive and provide status updates to ensure all stakeholders are informed through completion of Work Order Request.
Supervise vendors and contractors working in the data center, ensuring compliance and security standards.
Continuously evaluate the data center for opportunities to improve efficiency and effectiveness of operations.